About Company
Career.zycto is currently partnering with a prominent healthcare institution situated within the vibrant RWTH Aachen University Area. We specialize in identifying and placing exceptional talent in roles where they can truly make a difference. For a dedicated Healthcare Admissions Coordinator, joining through Career.zycto means becoming an integral part of a patient-centered team, contributing to seamless patient journeys from the very first interaction. We foster environments that value precision, empathy, and professional growth, ensuring our placed professionals thrive in impactful settings. This is an unparalleled opportunity to advance your career in a supportive and dynamic healthcare environment.
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Job Description
Career.zycto is seeking a highly organized, empathetic, and detail-oriented Healthcare Admissions Coordinator to join a leading healthcare facility in the RWTH Aachen University Area. This pivotal full-time role is at the forefront of patient experience, acting as the primary point of contact for individuals seeking medical care and admission. You will be instrumental in ensuring a smooth, efficient, and compassionate admissions process, guiding patients and their families through initial inquiries, registration, and pre-admission procedures. Your work will directly contribute to our commitment to providing exceptional patient care from the very first interaction.
The Healthcare Admissions Coordinator is responsible for a broad spectrum of administrative tasks, including managing patient records, verifying insurance details, scheduling appointments, and communicating effectively with clinical staff to facilitate seamless transitions. This role demands a proactive individual with excellent interpersonal skills who can handle sensitive information with the utmost discretion and professionalism. You will play a crucial part in upholding the facility’s reputation for patient-centric service, navigating complex healthcare regulations, and ensuring compliance while maintaining a friendly and supportive demeanor. If you thrive in a dynamic environment where your organizational prowess and compassionate approach can significantly impact patient well-being, we encourage you to apply.
Key Responsibilities
- Manage the end-to-end patient admissions process, from initial inquiry to successful registration.
- Conduct thorough insurance verification and obtain necessary pre-authorizations for services.
- Accurately collect, input, and maintain patient demographic and medical history data in electronic health records (EHR) systems.
- Schedule and confirm patient appointments, consultations, and admission dates.
- Provide clear, concise, and empathetic communication to patients and their families regarding admission procedures, financial responsibilities, and facility policies.
- Collaborate closely with clinical departments, physicians, and billing staff to ensure coordinated patient care.
- Process patient discharges and manage follow-up appointments as required.
- Handle patient inquiries and concerns with professionalism, directing them to appropriate departments when necessary.
- Ensure strict adherence to all patient privacy regulations (e.g., GDPR) and healthcare compliance standards.
- Assist in the development and implementation of admission process improvements to enhance efficiency and patient satisfaction.
Required Skills
- Minimum 3 years of experience in a healthcare administrative or admissions role.
- Exceptional verbal and written communication skills in both German and English.
- Strong organizational skills and meticulous attention to detail.
- Proficiency in medical office software and Electronic Health Records (EHR) systems.
- Proven ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated empathy, patience, and a patient-focused approach.
- Excellent problem-solving abilities and a proactive attitude.
Preferred Qualifications
- Certification in medical office administration or a related field.
- Familiarity with the German healthcare system and specific local insurance procedures.
- Experience with SAP IS-H or other common hospital information systems.
- Additional fluency in other languages relevant to the local community (e.g., Dutch, French).
Perks & Benefits
- Competitive annual salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and continuing education.
- Access to an employee assistance program for personal and professional support.
- Subsidized public transportation pass (Jobticket) within Aachen.
- A supportive and collaborative team environment.
- Modern, state-of-the-art facilities in the vibrant RWTH Aachen University Area.
How to Apply
Interested candidates are encouraged to apply directly through our secure application portal. Please click the link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal fit for this crucial role. We look forward to reviewing your application.
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