About Company
Are you eager to join a growing team dedicated to delivering exceptional primary healthcare services to the Ojuelegba community? Career.zycto is a dynamic and patient-centric healthcare provider committed to fostering a supportive environment for both our staff and patients. We believe in empowering our team members with opportunities for growth and continuous learning, ensuring a rewarding career path. If you are passionate about making a real difference in people’s lives and thrive in a collaborative setting, Career.zycto offers the perfect foundation to build your expertise in healthcare administration and patient support.
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Job Description
Career.zycto is actively seeking a highly motivated and compassionate Full-Time Healthcare Clinic Assistant to join our dedicated team in Ojuelegba, Lagos. This pivotal role is perfect for an individual who possesses a strong desire to support both patients and medical professionals in a busy, community-focused clinic setting. As a Healthcare Clinic Assistant, you will be the welcoming face of our facility, providing essential administrative support and ensuring the smooth, efficient operation of daily clinic activities. Your primary goal will be to enhance the patient experience from the moment they walk through our doors until their departure, ensuring they feel valued, informed, and cared for.
Beyond front-desk operations, this role offers a diverse range of responsibilities that contribute directly to patient care and clinic efficiency. You will be instrumental in managing patient records with the utmost confidentiality and accuracy, scheduling appointments, verifying insurance details, and handling billing inquiries. Furthermore, you will provide crucial support to our medical staff, preparing examination rooms, ensuring supplies are well-stocked, and assisting with minor procedures as directed and within your scope of training. This position demands exceptional organizational skills, a keen eye for detail, and a proactive approach to problem-solving.
We are looking for someone who thrives in a fast-paced environment, can multitask effectively, and maintains a professional and empathetic demeanor under all circumstances. You will interact with a diverse patient population, requiring excellent communication skills and cultural sensitivity. Your ability to maintain a calm and reassuring presence will be invaluable to patients who may be experiencing anxiety or discomfort. At Career.zycto, we are not just providing medical services; we are building lasting relationships based on trust and respect within the community. Join us and contribute to a team that is passionate about delivering high-quality, accessible healthcare and making a tangible difference in the lives of our neighbors in Ojuelegba.
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Key Responsibilities
- Greet and register patients warmly, verifying demographic and insurance information.
- Schedule and confirm patient appointments, managing cancellations and rescheduling effectively.
- Maintain accurate and confidential patient medical records, both electronic and physical.
- Prepare examination rooms before and after patient visits, ensuring cleanliness and proper stocking of supplies.
- Assist medical professionals with patient intake, vital signs measurement, and minor medical procedures as directed and within scope.
- Handle incoming calls, direct inquiries, and provide clear information to patients regarding clinic services and policies.
- Process payments, manage billing inquiries, and handle petty cash with integrity and accuracy.
- Facilitate efficient patient flow throughout the clinic, minimizing wait times and ensuring a positive experience.
- Manage inventory of medical supplies and office consumables, initiating orders when necessary.
- Adhere strictly to all health and safety regulations, as well as patient privacy laws and internal policies.
Required Skills
- Proven administrative support experience, preferably in a healthcare setting.
- Excellent verbal and written communication skills in English.
- Proficiency in using clinic management software and Microsoft Office Suite (Word, Excel).
- Strong organizational and multitasking abilities with exceptional attention to detail.
- Ability to work effectively in a fast-paced, demanding environment.
- Exceptional interpersonal skills and a patient-first approach to service.
- Basic knowledge of medical terminology and general office procedures.
Preferred Qualifications
- Certificate or Diploma in Medical Office Administration, Healthcare Management, or a related field.
- Basic Life Support (BLS) certification.
- Previous experience with Electronic Health Records (EHR) systems.
- Familiarity with local healthcare regulations and patient privacy guidelines.
- Ability to communicate in local Nigerian languages (e.g., Yoruba, Igbo, Hausa) is a significant advantage.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health insurance coverage.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning within the healthcare sector.
- A supportive, collaborative, and team-oriented work environment.
- The chance to contribute directly to community health and well-being.
How to Apply
Interested candidates who meet the qualifications are encouraged to submit their resume and a compelling cover letter detailing their relevant experience and why they are a great fit for Career.zycto. Please click on the application link below to apply for this exciting opportunity.
