About Company
Ready to launch your career in a dynamic IT environment? Career.zycto is a rapidly expanding technology solutions provider, deeply committed to fostering talent and innovation. We empower our team members to grow, offering robust support and clear career pathways. For a Help Desk Officer, this means joining a supportive team where your problem-solving skills will be valued, and your contributions directly impact our operational excellence and client satisfaction. We believe in nurturing our employees’ potential.
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Job Description
Career.zycto is seeking a dedicated and technically proficient Help Desk Officer to join our vibrant IT Division in Westwood, Los Angeles. In this pivotal role, you will be the first point of contact for our employees and clients, providing crucial technical support and ensuring the smooth operation of our IT infrastructure. We are looking for an individual with a strong foundation in IT principles, exceptional problem-solving abilities, and a customer-centric approach. Your mission will be to troubleshoot hardware and software issues, manage user accounts, provide guidance on system usage, and contribute to maintaining a high standard of IT service delivery. This is an exciting opportunity for a proactive individual to grow their IT career within a company that values innovation, collaboration, and continuous improvement. You’ll work closely with various departments, gaining exposure to diverse technical challenges and contributing to a resilient and efficient technological ecosystem. If you are passionate about technology, eager to learn, and thrive in a fast-paced environment where your skills make a tangible difference, we encourage you to apply and become a key part of our expanding team.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person, resolving a wide range of hardware and software issues.
- Perform troubleshooting, diagnosis, and resolution of issues related to desktops, laptops, mobile devices, printers, and network connectivity.
- Manage user accounts, including creation, modification, and deletion, across various systems and platforms (e.g., Active Directory, Microsoft 365).
- Install, configure, and maintain software applications and operating systems.
- Escalate complex technical issues to higher-tier support teams or specialized IT personnel when necessary, ensuring timely resolution.
- Document all support requests, resolutions, and relevant technical information accurately in the help desk ticketing system.
- Assist with IT asset management, including tracking inventory, deployment, and decommissioning of equipment.
- Provide basic training and guidance to users on IT best practices and software usage.
- Participate in IT projects as needed, contributing to system upgrades, migrations, and new technology rollouts.
- Maintain up-to-date knowledge of IT trends, new technologies, and company-specific systems and procedures.
Required Skills
- Proven experience of at least 2 years in a help desk or IT support role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft 365 administration.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
- Experience with Active Directory user and group management.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Ability to work independently and as part of a team, managing multiple priorities efficiently.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience with IT service management (ITSM) tools and ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Basic understanding of cloud platforms (e.g., Azure, AWS).
- Experience with remote support tools and technologies.
- Knowledge of cybersecurity best practices and data protection principles.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, and holidays).
- 401(k) retirement plan with company match.
- Opportunities for professional development and continuous learning.
- Dynamic and collaborative work environment.
- Conveniently located office in Westwood, Los Angeles.
- Access to the latest technology and tools.
How to Apply
To seize this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience and technical skills. We look forward to reviewing your application and exploring how your expertise can contribute to Career.zycto’s success.
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