About Company
At Career.zycto, we believe that empowering our team members with flexibility fosters innovation and dedication. We are a dynamic and forward-thinking organization committed to delivering exceptional service and support to our clients. Our collaborative culture thrives on problem-solving and continuous improvement, making us an ideal environment for Helpdesk Support professionals who value autonomy and a supportive team. Join us to grow your skills, make a real impact, and enjoy a work-life balance that truly fits your life.
Job Description
Are you a problem-solver with a passion for technology and helping others? Career.zycto is seeking a dedicated and adaptable Helpdesk Support professional to join our team in Palm Bay West. This role offers the unique advantage of flexible hours, allowing you to tailor your work schedule to better suit your personal and professional needs while ensuring our clients receive top-tier technical assistance.
As a Helpdesk Support specialist, you will be the first point of contact for users experiencing technical issues. Your primary goal will be to provide timely, effective, and friendly support, ensuring minimal disruption to operations. This involves everything from troubleshooting software and hardware problems, assisting with network connectivity, to guiding users through various applications and systems. We’re looking for someone who isn’t just technically proficient but also possesses exceptional communication skills and a genuine desire to deliver outstanding customer service.
This isn’t just a job; it’s an opportunity to grow within a supportive environment that values your contributions. You’ll gain exposure to a wide range of technologies and challenges, continuously expanding your skill set. We understand that life happens, and our flexible hours policy is designed to empower you to achieve a healthy work-life integration. If you are eager to contribute your technical expertise, thrive in a dynamic setting, and appreciate a work schedule that can adapt to you, we encourage you to apply and become a vital part of our growing team at Career.zycto.
Key Responsibilities
- Provide first-level technical support via phone, email, and chat for incoming queries and issues related to computer systems, software, and hardware.
- Identify, research, and resolve technical problems in a timely and efficient manner.
- Document, track, and monitor problems to ensure a timely resolution, adhering to established service level agreements (SLAs).
- Install, modify, and repair computer hardware and software.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Guide users through step-by-step solutions with clear, concise, and patient instructions.
- Escalate unresolved issues to the appropriate internal teams (e.g., Tier 2 support, network administrators) when necessary.
- Maintain daily performance of computer systems.
- Set up new employee workstations and configure necessary software and peripherals.
- Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
Required Skills
- Proven experience as a Helpdesk Technician or other customer support role.
- Strong working knowledge of Microsoft Windows operating systems and Office Suite (e.g., Word, Excel, Outlook).
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Basic understanding of hardware components (e.g., CPUs, RAM, hard drives) and peripheral devices.
- Excellent communication and interpersonal skills, with a patient and friendly demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively with flexible scheduling.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or similar IT certifications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, JIRA).
- Familiarity with remote desktop software and tools.
- Experience supporting Apple macOS environments.
- Basic knowledge of cloud services (e.g., Microsoft 365, Google Workspace).
Perks & Benefits
- Competitive salary and performance bonuses.
- Flexible work hours to promote work-life balance.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and continuous learning.
- A collaborative and supportive team environment.
- Modern office amenities and a comfortable workspace.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are interested in a flexible hours role. We encourage all qualified candidates to click on the link below to apply for the job.
