About Company
Launching your IT career demands a supportive environment where learning is encouraged, and hands-on experience is paramount. At Career.zycto, we believe in nurturing emerging talent. We’re a dynamic organization deeply committed to fostering growth and providing a solid foundation for professionals eager to dive into the world of technology. For an entry-level Helpdesk Technician, this means direct mentorship, exposure to diverse technical challenges, and a clear pathway for professional development within a collaborative team in the heart of Sydney.
Job Description
Are you a technology enthusiast with a knack for problem-solving and a passion for helping others? Career.zycto is seeking a motivated and eager Entry Level Helpdesk Technician to join our vibrant IT support team in Newtown, Sydney. This is an incredible opportunity for individuals looking to kick-start their career in information technology, offering comprehensive training and a supportive environment to develop foundational skills. As a Helpdesk Technician, you will be the first point of contact for our internal users, providing essential technical assistance and ensuring smooth daily operations. You’ll gain hands-on experience with a wide array of hardware and software, learn best practices in IT service management, and contribute directly to user satisfaction and productivity. We’re looking for someone with excellent communication skills, a logical approach to troubleshooting, and a genuine desire to learn and grow within a fast-paced tech environment. If you’re ready to turn your interest in IT into a rewarding career, we encourage you to apply and become a vital part of our growing team.
Key Responsibilities
- Provide first-level contact and convey resolutions to customer issues via phone, email, and in-person interactions.
- Perform basic troubleshooting of hardware (laptops, desktops, printers) and software (operating systems, common applications) issues.
- Document, track, and monitor problems to ensure timely resolution using our ticketing system.
- Assist with user account management, including password resets and access provisioning.
- Escalate unresolved issues to higher-tier support teams or specialized technicians as needed.
- Install, configure, and maintain computer systems and applications.
- Educate users on IT best practices, system usage, and common troubleshooting steps.
Required Skills
- Strong verbal and written communication skills.
- Fundamental knowledge of Windows operating systems (Windows 10/11) and/or macOS.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Basic understanding of network concepts (TCP/IP, Wi-Fi, VPN).
- Exceptional problem-solving and analytical abilities.
- Customer service-oriented mindset and a professional demeanor.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
- Prior experience in a customer service role.
- Experience with remote support tools.
- Basic understanding of Active Directory.
- Tertiary qualification or ongoing studies in Information Technology or a related field.
Perks & Benefits
- Competitive entry-level salary with regular performance reviews.
- Comprehensive health and wellness benefits.
- Structured training and mentorship programs to accelerate your career.
- Opportunities for professional development and industry certifications.
- Modern office environment with state-of-the-art technology.
- Collaborative and supportive team culture with regular social events.
- Flexible work arrangements where possible after initial training.
How to Apply
Ready to launch your IT career with Career.zycto? Click on the application link below to submit your resume and cover letter. We look forward to hearing from you!
