About Company
Embark on a rewarding journey with Career.zycto, a forward-thinking company where innovation meets collaboration. We’re dedicated to fostering a supportive environment that champions professional growth and learning, especially for those at the start of their career. For an entry-level Helpdesk Technician, this means unparalleled opportunities to dive deep into IT operations, solve real-world technical challenges, and significantly contribute to our team’s success. Join us and shape your future in a dynamic setting that values fresh perspectives and provides the tools you need to excel.
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Job Description
Career.zycto is seeking a motivated and enthusiastic Entry Level Helpdesk Technician to join our growing IT support team in Wilmersdorf, Berlin. This is an exceptional opportunity for individuals passionate about technology, eager to learn, and ready to kickstart their career in IT. As a vital member of our support structure, you will be the first point of contact for our internal users, providing essential technical assistance and ensuring smooth daily operations. You’ll gain invaluable experience across a wide range of IT functions, from troubleshooting common software and hardware issues to assisting with network connectivity and system access. We believe in nurturing talent, so you will receive comprehensive training and mentorship from experienced IT professionals, empowering you to develop a robust skill set and advance within the company. This role offers a dynamic work environment where no two days are exactly alike, challenging you to think critically, communicate effectively, and constantly expand your technical knowledge. If you’re looking for a launchpad for a successful career in information technology, a place where your contributions are valued, and your growth is prioritized, Career.zycto is the place for you. Come help us maintain an efficient and productive technology landscape for all our employees.
Key Responsibilities
- Provide first-line technical support to internal users via phone, email, and in-person for hardware, software, and network-related issues.
- Log, prioritize, and manage support tickets using our ticketing system, ensuring timely resolution or escalation.
- Troubleshoot and resolve common IT problems, including operating system errors (Windows/macOS), application malfunctions, and peripheral device issues.
- Assist with user account management, including password resets, account creation, and access permissions.
- Perform basic network troubleshooting, ensuring connectivity for workstations and devices.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Document technical solutions, procedures, and frequently asked questions to build a comprehensive knowledge base.
- Collaborate with senior IT staff on more complex issues and projects, actively learning from their expertise.
- Educate users on best practices for software usage and security awareness.
- Participate in IT asset management, including tracking inventory and deploying new equipment.
Required Skills
- Basic understanding of computer hardware and software principles.
- Familiarity with Windows operating systems; macOS knowledge is a plus.
- Excellent communication and interpersonal skills, with a patient and helpful demeanor.
- Strong problem-solving abilities and an analytical mindset.
- Customer service oriented with a commitment to user satisfaction.
- Ability to learn new technologies quickly and adapt to changing environments.
- Proficiency in German (B2 level or higher) and English is highly advantageous for effective communication with local and international users.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, IT Fundamentals).
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN).
- Experience with Microsoft Office 365 suite (Word, Excel, Outlook, Teams).
- Prior experience in a customer service role, demonstrating strong communication under pressure.
- Relevant vocational training or an Associate's degree in an IT-related field.
Perks & Benefits
- Competitive entry-level salary with regular reviews.
- Comprehensive health and wellness benefits package.
- Generous paid time off and public holidays.
- Opportunities for professional development, certifications, and career advancement.
- Mentorship programs and a supportive team environment.
- Modern, ergonomic office space in a convenient Wilmersdorf location.
- Company-sponsored team events and social gatherings.
- Subsidy for public transportation (BVG ticket).
- Access to the latest technologies and tools.
- Fresh fruit, snacks, and beverages provided daily.
How to Apply
Ready to launch your IT career with Career.zycto? We encourage all passionate and eager candidates to apply. Please click on the application link below to submit your resume and a brief cover letter outlining your interest in the Helpdesk Technician role and what makes you a great fit for our team. We look forward to reviewing your application!
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