About Company
Looking for a supportive environment where your tech skills truly make a difference? Career.zycto is a dynamic firm dedicated to fostering local talent and providing essential IT solutions across Ribáuè. We pride ourselves on creating opportunities for growth and innovation, helping our team members build impactful careers right here in Nampula Province. Joining us means becoming part of a close-knit community focused on collaborative success and continuous learning, perfect for a part-time helpdesk technician eager to contribute and expand their expertise within a flexible framework.
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Job Description
Career.zycto is seeking a dedicated and enthusiastic Part-Time Helpdesk Technician to join our growing team in Ribáuè, Nampula Province. This is an exciting opportunity for an individual passionate about technology and committed to providing exceptional user support. As a Helpdesk Technician, you will be the first point of contact for our internal users and clients, troubleshooting a variety of technical issues and ensuring smooth operation of our IT infrastructure. We are looking for someone with a proactive approach, excellent problem-solving abilities, and a customer-centric mindset.
In this role, you will play a crucial part in maintaining productivity and user satisfaction. You’ll work closely with a supportive team, gaining valuable hands-on experience across different systems and technologies. We value clear communication, a willingness to learn, and the ability to adapt to new challenges. If you’re looking for a part-time position where you can apply your technical knowledge, grow your career in IT, and make a tangible impact within a local organization, Career.zycto is the place for you. We are committed to empowering our employees and fostering an environment where professional development is encouraged. This position offers flexible hours, ideal for those balancing studies or other commitments, while still offering a pathway to significant career advancement within the IT sector. Join us in strengthening our technological backbone and enhancing user experience daily.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
- Diagnose and resolve common desktop, laptop, printer, and mobile device problems.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Assist users with account management, password resets, and access permissions.
- Document all support interactions, resolutions, and relevant technical information in our ticketing system.
- Escalate complex issues to senior IT staff when necessary, ensuring timely resolution.
- Contribute to the creation and maintenance of IT knowledge base articles and user guides.
- Perform routine system checks and preventative maintenance tasks as instructed.
Required Skills
- Proven experience in a helpdesk or technical support role (minimum 1 year).
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Familiarity with common hardware components and troubleshooting techniques.
- Excellent verbal and written communication skills in Portuguese and English.
- Exceptional problem-solving abilities and attention to detail.
- Customer service-oriented with a patient and empathetic approach.
Preferred Qualifications
- Diploma or certification in Information Technology, Computer Science, or a related field.
- Experience with IT ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow).
- Knowledge of mobile device management (iOS/Android).
- CompTIA A+ or equivalent certification.
- Ability to work independently and as part of a team in a fast-paced environment.
Perks & Benefits
- Flexible part-time work schedule to support work-life balance.
- Opportunities for professional development and IT skill enhancement.
- Supportive and collaborative team environment.
- Exposure to diverse IT systems and technologies.
- Contribution to a growing local company in Ribáuè.
How to Apply
Eager to kickstart your IT career with a dynamic team? We encourage all qualified candidates to apply by clicking the link below. Please ensure your CV highlights your relevant experience and technical skills. We look forward to reviewing your application and potentially welcoming you to Career.zycto!
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