About Company
Twinkl Educational Publishing is a global educational publisher, creating a world of learning for everyone. Born in Sheffield in 2010, our mission is to help those who teach, and we’ve grown exponentially to support educators, parents, and children in over 200 countries and regions worldwide. We believe in the power of education to transform lives, and our passionate team of teachers, designers, developers, and operational experts work tirelessly to produce high-quality, engaging, and curriculum-aligned resources. From lesson plans and worksheets to interactive games and augmented reality experiences, Twinkl is at the forefront of innovative educational content. We foster a supportive, collaborative, and forward-thinking culture, where creativity and continuous improvement are celebrated. Joining Twinkl means contributing to a meaningful cause, working with a diverse and talented team, and being part of a company that genuinely makes a difference to millions globally every day. Our commitment to our employees is as strong as our commitment to education, offering an environment where you can thrive professionally and personally, even when working remotely.
Job Description
Are you a highly analytical and detail-oriented professional with a passion for optimising business processes and driving efficiency? Do you thrive in a remote work environment, leveraging data to inform strategic decisions? Twinkl Educational Publishing is seeking a talented Home-Based Business Operations Analyst to join our dynamic team. In this pivotal role, you will be instrumental in understanding, analysing, and improving our operational workflows across various departments, all from the comfort of your home office. This role is open to candidates based anywhere in the UK, provided they have a suitable home office setup.
As a Home-Based Business Operations Analyst, you will be responsible for diving deep into our existing processes, identifying bottlenecks, inefficiencies, and areas for improvement. You will work closely with cross-functional teams, including product development, marketing, customer service, and finance, to gather requirements, document processes, and propose data-driven solutions. Your expertise will help us streamline operations, reduce costs, enhance user experience, and support our continued global growth. This role requires a proactive individual who can not only dissect complex operational challenges but also articulate clear, actionable recommendations. You will be empowered to lead initiatives that implement these improvements, ensuring their successful adoption and measurable impact. If you are passionate about transforming data into strategic insights and enjoy the flexibility and focus of remote work, this is an exceptional opportunity to contribute to a company with a profound global impact on education. We value innovative thinkers who are eager to make a tangible difference and continuously seek ways to enhance our operational excellence. Embrace the challenge of optimising a fast-paced, global digital business from anywhere in the UK.
Key Responsibilities
- Conduct comprehensive analysis of current business operations, identifying pain points and opportunities for improvement.
- Map and document 'as-is' and 'to-be' business processes using appropriate tools and methodologies.
- Collaborate with stakeholders across different departments to gather requirements, define project scopes, and ensure solutions meet business needs.
- Develop and implement data-driven recommendations to enhance efficiency, reduce costs, and improve operational performance.
- Monitor and evaluate the effectiveness of implemented solutions, making adjustments as necessary.
- Prepare detailed reports, dashboards, and presentations to communicate findings and recommendations to management.
- Support the implementation of new systems, tools, and technologies to automate and streamline workflows.
- Facilitate workshops and training sessions to ensure successful adoption of new processes and tools.
- Stay abreast of industry best practices and emerging technologies in business operations and analytics.
Required Skills
- Proven experience as a Business Operations Analyst or similar role.
- Strong analytical and problem-solving skills with an ability to interpret complex data.
- Proficiency in process mapping and documentation tools (e.g., Visio, Lucidchart).
- Expertise in Microsoft Excel (advanced functions, pivot tables, data visualization).
- Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences.
- Demonstrated ability to work independently and manage multiple priorities in a remote setting.
- Experience with SQL for data extraction and analysis.
- Strong understanding of project management principles.
Preferred Qualifications
- Bachelor's degree in Business Administration, Operations Management, Computer Science, or a related field.
- Experience with Business Intelligence (BI) tools (e.g., Power BI, Tableau).
- Familiarity with Agile or Lean methodologies.
- Experience in the EdTech or digital publishing industry.
- Certification in Business Analysis (e.g., CBAP, CCBA).
Perks & Benefits
- Competitive salary and performance-related bonuses.
- Generous holiday allowance.
- Flexible working hours and remote work setup.
- Opportunities for professional development and continuous learning.
- Company pension scheme.
- Comprehensive health and wellbeing support.
- A supportive and collaborative work environment.
- Access to Twinkl's extensive educational resources for personal use.
- Regular virtual social events and team building activities.
How to Apply
If you are ready to make a significant impact on global education from your home office, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter outlining your experience and why you are the ideal candidate for this Home-Based Business Operations Analyst role at Twinkl.