About Company
Wood is a global leader in consulting and engineering, providing services across energy and built environment markets. We operate in over 60 countries, employing around 35,000 people. Our services span the entire asset life cycle, from conceptual design to operations and maintenance, and decommissioning. At Wood, we’re committed to delivering sustainable solutions that make a real difference, fostering innovation, and empowering our people to thrive in a diverse and inclusive environment. Our Aberdeen operations are central to our global presence, supporting critical projects across various sectors. Join us and be part of a team that’s shaping the future, where your skills will contribute to vital infrastructure worldwide.
Job Description
Are you an experienced IT professional looking for a challenging home-based role within a global organization? Wood is seeking a highly motivated and skilled Home-Based Infrastructure Support Analyst to join our dynamic IT team, primarily supporting our operations around Bridge of Don, Aberdeen, and wider UK user base. In this critical role, you will be responsible for providing expert-level technical support for our complex IT infrastructure, ensuring optimal performance, reliability, and security of systems. You will play a pivotal role in troubleshooting, resolving, and escalating infrastructure-related issues, ranging from network connectivity and server performance to virtual environments and cloud services. This position demands a proactive approach, excellent problem-solving abilities, and a commitment to maintaining high standards of service delivery in a remote work setting. You will collaborate closely with other IT teams, including network engineers, system administrators, and cybersecurity specialists, to implement solutions and contribute to continuous improvement initiatives. Success in this role requires strong communication skills, an ability to manage your workload effectively without direct supervision, and a dedication to supporting our global workforce from a remote location. You will be instrumental in maintaining the stability and efficiency of our IT backbone, directly impacting our operational success.
Key Responsibilities
- Provide advanced remote technical support for infrastructure components, including servers (Windows, Linux), virtualisation platforms (VMware, Hyper-V), storage solutions, and cloud environments (Azure, AWS).
- Diagnose and resolve complex network issues (LAN/WAN, VPN, firewalls) and connectivity problems.
- Monitor system performance, conduct proactive maintenance, and implement preventative measures to ensure high availability and stability.
- Manage and maintain Active Directory, Group Policy, DNS, DHCP, and other core infrastructure services.
- Respond to and resolve escalated service requests and incidents in a timely and efficient manner, adhering to defined SLAs.
- Participate in infrastructure projects, including upgrades, migrations, and new system deployments.
- Create and maintain detailed documentation of IT systems, processes, and troubleshooting guides.
- Collaborate with cybersecurity teams to implement and enforce security policies and best practices.
- Provide guidance and support to junior IT staff and end-users on infrastructure-related queries.
- Ensure compliance with IT policies, procedures, and regulatory requirements.
Required Skills
- Proficiency in administering Windows Server environments (2016/2019/2022) and Active Directory.
- Strong experience with virtualisation technologies (VMware ESXi, vSphere).
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, routing, firewalls).
- Experience with cloud platforms, particularly Microsoft Azure (IaaS, PaaS, Azure AD).
- Proven ability to troubleshoot complex technical issues systematically and effectively.
- Excellent written and verbal communication skills, essential for a remote role.
- Self-motivated, able to work independently and manage time efficiently.
- Knowledge of ITIL framework principles.
Preferred Qualifications
- Relevant industry certifications (e.g., MCSA, MCSE, CompTIA Network+, CCNA, ITIL Foundation).
- Experience with Linux operating systems.
- Familiarity with PowerShell scripting for automation.
- Understanding of storage area networks (SAN) and network-attached storage (NAS).
- Experience working in a global enterprise environment.
- BSc in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonus scheme.
- Comprehensive private medical insurance.
- Generous pension scheme with employer contributions.
- Flexible working hours and excellent work-life balance for a home-based role.
- Opportunities for professional development and continuous learning.
- Access to a wide range of employee assistance programs.
- Paid time off and holiday entitlement.
- Company laptop and essential remote work equipment provided.
- A vibrant and inclusive company culture, even from a distance.
How to Apply
We encourage all qualified candidates to apply by clicking the link below. Please ensure your CV highlights your relevant experience and skills that match the requirements of this role. We look forward to reviewing your application and potentially welcoming you to the Wood team.