About Company
BJSS is an award-winning technology and engineering consultancy with a rich history of delivering high-quality, complex technology solutions. For over 25 years, we’ve partnered with some of the world’s largest organisations, government departments, and innovative start-ups to transform their digital capabilities. With a strong commitment to engineering excellence, agile delivery, and a people-first culture, we pride ourselves on creating impactful solutions that drive real change. Our diverse team of experts thrives on challenging projects, fostering an environment of continuous learning and growth. BJSS is deeply rooted in the UK’s tech scene, with a significant presence in Leeds, and we champion an inclusive and collaborative work environment where every voice is valued. Join us to be part of a company that not only builds cutting-edge technology but also invests in its people and communities.
Job Description
We are seeking a highly motivated and detail-oriented Home-Based Product Implementation Officer to join our dynamic team. This pivotal role involves leading the successful deployment and configuration of our bespoke software products for a diverse range of clients across various sectors. As a Home-Based officer, you will play a crucial role in bridging the gap between our innovative product development and our clients’ operational needs, ensuring seamless integration and optimal system performance. You will be responsible for understanding client requirements, configuring products to specification, conducting thorough testing, and providing comprehensive training and support during the rollout phase. This role demands a proactive individual with excellent problem-solving skills, a strong technical aptitude, and the ability to communicate complex technical information clearly to non-technical stakeholders. You will manage multiple implementation projects simultaneously, ensuring they are delivered on time, within scope, and to the highest quality standards. While your primary base will be home, located conveniently in Chapel Allerton, Leeds, you will be an integral part of our wider UK team, contributing to our collective success and collaborating virtually with colleagues and clients. We offer a supportive remote working environment with ample opportunities for professional development and career progression. If you are passionate about technology, enjoy client interaction, and possess the drive to ensure successful product adoption, we encourage you to apply.
Key Responsibilities
- Lead the end-to-end implementation of BJSS software products for new and existing clients.
- Gather and analyse client business requirements, translating them into technical configuration specifications.
- Configure, customise, and integrate product solutions to meet specific client needs.
- Conduct thorough system testing, debugging, and quality assurance to ensure flawless operation.
- Develop and deliver user training programs and documentation for client teams.
- Provide post-implementation support and troubleshooting, escalating complex issues to development teams as needed.
- Manage project timelines, milestones, and deliverables, ensuring adherence to project plans.
- Act as a primary point of contact for clients throughout the implementation lifecycle.
- Collaborate closely with product development, sales, and support teams to ensure client satisfaction.
- Contribute to the continuous improvement of implementation methodologies and best practices.
Required Skills
- Minimum of 2 years of experience in product implementation, technical consultancy, or a similar client-facing technical role.
- Proven ability to configure and deploy software solutions, preferably SaaS or enterprise applications.
- Strong understanding of project management principles and methodologies.
- Excellent communication and interpersonal skills, capable of engaging with technical and non-technical stakeholders.
- Proficiency in technical documentation and training material creation.
- Demonstrated problem-solving and analytical abilities.
- Ability to work independently and manage multiple projects in a remote environment.
- Familiarity with database concepts and querying languages (e.g., SQL) is a plus.
- Strong organisational skills and attention to detail.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Experience with Agile/Scrum development methodologies.
- Certification in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL).
- Experience with cloud platforms (e.g., AWS, Azure, GCP).
- Previous experience working for a technology consultancy or software vendor.
- Understanding of data integration techniques and APIs.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous holiday allowance.
- Flexible remote working options and a supportive home-based setup.
- Comprehensive private medical insurance.
- Pension scheme with company contributions.
- Life assurance and income protection.
- Extensive learning and development opportunities, including certifications and training budgets.
- Access to a wide range of virtual social events and employee networks.
- Employee assistance program for well-being support.
- Tech scheme and cycle to work scheme.
How to Apply
If you are ready to make a significant impact in a leading technology consultancy from the comfort of your home base in Chapel Allerton, Leeds, we encourage you to apply today! Please click on the application link below to submit your CV and a covering letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.