About Company
Career.zycto believes everyone deserves the dignity of independent living. We empower individuals to thrive in their own homes by providing exceptional, person-centred support services. As a Home Support Coordinator, you’ll discover a deeply rewarding environment where your organisational skills directly impact lives. We foster a collaborative culture valuing compassion, innovation, and adaptability, making us an ideal place for professionals dedicated to social care and flexible working.
Job Description
Are you a highly organised and empathetic individual passionate about making a real difference in people’s lives? Career.zycto is seeking a dedicated Home Support Coordinator to join our vibrant team in Edinburgh. This pivotal role offers a flexible schedule, empowering you to manage your time effectively while providing essential coordination for our home support services.
As a Home Support Coordinator, you will be the backbone of our service delivery, ensuring our clients receive seamless, high-quality care tailored to their individual needs. You will play a critical role in scheduling support staff, managing client care plans, and acting as a primary point of contact for clients, their families, and our support workers. We understand that life isn’t always 9-5, which is why this position is designed to accommodate a flexible working pattern, allowing for a better work-life balance while still meeting the demands of a crucial service. Your ability to juggle multiple priorities, communicate effectively, and maintain a calm, professional demeanour under pressure will be key to your success.
This role isn’t just about logistics; it’s about connecting with people, understanding their unique circumstances, and ensuring they feel valued and supported. You’ll work closely with a diverse team of dedicated support workers, helping them navigate their schedules and client requirements, fostering a collaborative and positive working environment. Your insights will contribute to continuous service improvement, helping us adapt and enhance our offerings to meet the evolving needs of our community in Edinburgh. We are committed to building a diverse and inclusive team that reflects the rich tapestry of the communities we serve. Join us in making a profound difference, one supportive interaction at a time. If you’re looking for a role where your organisational talent and compassionate spirit can truly shine, and where flexibility is genuinely embraced, then Career.zycto is the place for you to grow and thrive.
Key Responsibilities
- Coordinate and manage daily schedules for home support workers, ensuring optimal client coverage and efficient resource allocation.
- Develop, implement, and monitor individualised care plans in collaboration with clients, their families, and healthcare professionals.
- Act as a primary point of contact for clients and their families, addressing enquiries, concerns, and feedback with sensitivity and professionalism.
- Recruit, onboard, and provide ongoing support and supervision to a team of home support workers.
- Maintain accurate and confidential client records, ensuring compliance with data protection regulations and company policies.
- Conduct regular quality assurance checks and client satisfaction surveys to ensure high standards of care are consistently met.
- Manage administrative tasks related to invoicing, payroll assistance for support staff, and general office duties.
- Respond to and resolve emergent situations or scheduling conflicts promptly and effectively.
- Collaborate with external agencies and community resources to enhance client support networks.
- Participate in team meetings, training sessions, and continuous professional development initiatives.
Required Skills
- Minimum of 2 years of experience in a coordination or administrative role, preferably within healthcare, social care, or a related field.
- Proven experience in scheduling and managing rotas.
- Excellent communication, interpersonal, and active listening skills.
- Strong organisational and time management abilities, with meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling software.
- Ability to work independently and as part of a team, demonstrating initiative and problem-solving capabilities.
- A compassionate, patient, and empathetic approach to supporting vulnerable individuals.
- Valid UK driving license and access to a reliable vehicle for occasional client visits or team meetings.
Preferred Qualifications
- NVQ Level 3 or equivalent qualification in Health and Social Care.
- Experience with care management software (e.g., CarePlanner, People Planner).
- Knowledge of local community resources and support networks in Edinburgh.
- Previous experience supervising or mentoring staff.
Perks & Benefits
- Competitive salary with opportunities for professional growth.
- Truly flexible working schedule to support work-life balance.
- Comprehensive training and continuous professional development.
- Generous holiday allowance.
- Pension scheme.
- Supportive and collaborative team environment.
- Opportunity to make a tangible difference in the local community.
How to Apply
Ready to bring your organisational talents and compassionate spirit to Career.zycto? Click the application link below to submit your CV and a covering letter outlining your relevant experience and why you are the ideal candidate for this rewarding Home Support Coordinator position. We look forward to hearing from you!
