About Company
Are you ready to elevate your career in home care? Career.zycto is a dynamic and compassionate organisation dedicated to empowering individuals to live fulfilling lives within the comfort of their own homes across Hinckley and Leicestershire. We believe in fostering a supportive environment where our team members, especially our leadership, feel valued, equipped, and inspired to make a tangible difference. For a Home Support Lead Supervisor, Career.zycto offers the perfect platform to blend your leadership skills with your passion for person-centred care, driving excellence and innovation in every interaction. Join us in shaping the future of community-based support.
Job Description
Career.zycto is seeking an exceptional and dedicated Home Support Lead Supervisor to join our growing team in Hinckley, Leicester. This is a pivotal role for an individual who is passionate about delivering high-quality, person-centred care and possesses strong leadership capabilities. As a Home Support Lead Supervisor, you will play a crucial role in overseeing the delivery of domiciliary care services, ensuring our clients receive compassionate, effective, and safe support in their homes. You will be instrumental in managing a team of Home Support Workers, providing guidance, training, and supervision to maintain our high standards of care.
This unique opportunity offers a flexible schedule, acknowledging the demands of both professional and personal life, allowing you to balance your responsibilities effectively while making a significant impact. You will be the primary point of contact for clients, their families, and our care team, ensuring smooth operations, resolving issues proactively, and continuously striving for service improvement. If you thrive in a dynamic environment, are adept at problem-solving, and committed to upholding the dignity and independence of others, we invite you to lead with us. Your expertise will not only ensure compliance with CQC regulations but also drive the continuous development and well-being of our dedicated care staff, fostering a positive and empowering work culture. Join us to make a real difference in the lives of those we support, ensuring every individual receives the dignity and outstanding care they deserve.
Key Responsibilities
- Oversee and manage the daily operations of home support services within the designated area, ensuring high standards of care.
- Recruit, onboard, train, supervise, and mentor a team of Home Support Workers, fostering a positive and productive work environment.
- Conduct regular client assessments, develop personalised care plans, and review them periodically to meet evolving needs and preferences.
- Ensure full compliance with Care Quality Commission (CQC) standards, company policies, and other relevant regulatory requirements.
- Act as a primary point of contact for clients, their families, and external stakeholders, effectively addressing concerns and providing timely solutions.
- Implement and monitor quality assurance processes to uphold exceptional standards of care delivery and client satisfaction.
- Manage staff rotas, allocate tasks efficiently, and ensure appropriate staffing levels to meet client demands and service requirements.
- Provide on-call support and emergency response as required, demonstrating strong problem-solving and decision-making skills.
- Facilitate ongoing professional development and training opportunities for the care team, promoting continuous learning and skill enhancement.
- Maintain accurate, comprehensive, and confidential client records, ensuring strict adherence to data protection guidelines.
Required Skills
- Proven experience in a supervisory or leadership role within domiciliary care or a similar health/social care setting (minimum 3 years).
- Excellent communication, interpersonal, and organisational skills, with the ability to articulate clearly and empathetically.
- Strong understanding of CQC regulations, safeguarding principles, and best practices in adult social care.
- Ability to effectively manage, motivate, and develop a diverse team.
- Proficiency in creating, implementing, and reviewing person-centred care plans.
- Competency in IT, including experience with care management software and general office applications.
- Full UK driving licence and access to a reliable vehicle for client visits and team support.
- Demonstrated ability to work flexibly and adapt to changing priorities in a fast-paced environment.
Preferred Qualifications
- NVQ Level 3 or 4 in Health and Social Care (or equivalent qualification).
- Experience with budget management and resource allocation within a care setting.
- Current First Aid certification.
- Advanced knowledge of safeguarding vulnerable adults and mental capacity act.
- Previous experience in a role requiring flexible scheduling or remote team management.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Generous annual leave allowance, increasing with service.
- Flexible working arrangements to support a healthy work-life balance.
- Comprehensive induction and ongoing professional development opportunities.
- Access to employee assistance programmes and wellbeing support.
- Company pension scheme with employer contributions.
- Mileage allowance for work-related travel.
- Supportive, collaborative, and inclusive team environment.
- Opportunities for career progression within a growing organisation.
How to Apply
Ready to lead with compassion and make a real difference? Click the application link below to submit your CV and a cover letter outlining your experience and why you are the ideal candidate for this rewarding Home Support Lead Supervisor role. We look forward to hearing from you!
