About Company
Seeking a dynamic role where your passion for service shines? Career.zycto is a rapidly expanding organization dedicated to crafting memorable experiences for our guests and clients across various event and service sectors. We believe in fostering a supportive, inclusive environment where every team member’s contribution is truly valued. Our operations in Vanier are thriving, presenting an ideal setting for a Hospitality Assistant to grow, learn, and make a tangible impact daily, working alongside a friendly, professional team.
Job Description
Are you an enthusiastic and detail-oriented individual with a passion for creating exceptional guest experiences? Career.zycto is seeking a dedicated Hospitality Assistant to join our growing team in Vanier, Ottawa. This role offers flexible hours, making it perfect for those balancing other commitments or seeking a dynamic part-time opportunity within the vibrant hospitality industry. As a Hospitality Assistant, you will be a vital front-line representative, ensuring every guest feels welcomed, supported, and enjoys a seamless experience from start to finish. You’ll engage directly with patrons, provide invaluable support to our operational teams, and contribute to the overall smooth running of our diverse hospitality environments, whether it’s assisting at events, managing reception areas, or ensuring common spaces are inviting and well-maintained. This position is ideal for someone who thrives in a fast-paced environment, possesses excellent interpersonal skills, and is eager to develop their career in hospitality. We are committed to fostering a positive work culture where your initiative is celebrated, and your professional growth is actively supported through ongoing training and development opportunities. If you’re ready to bring your best to a role that offers variety, flexibility, and a chance to truly make a difference, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome guests, clients, and visitors upon arrival, providing initial assistance and directional guidance.
- Assist with event setup and teardown, including arranging furniture, decor, and equipment as per operational plans.
- Maintain cleanliness and organization of common areas, lobbies, meeting rooms, and guest facilities throughout shifts.
- Respond promptly and courteously to guest inquiries, requests, and concerns, ensuring a high level of customer satisfaction.
- Handle basic administrative tasks such as answering phones, managing emails, and processing simple paperwork.
- Monitor inventory of supplies and report needs to management to ensure continuous availability.
- Collaborate effectively with other team members, including event coordinators, catering staff, and facility management, to ensure seamless service delivery.
- Assist with guest registration and check-out procedures, as required, ensuring accuracy and efficiency.
- Troubleshoot minor issues or escalate complex problems to appropriate management for resolution.
- Adhere to all company policies, safety protocols, and health regulations to ensure a safe and welcoming environment for all.
Required Skills
- Minimum of 1 year of experience in a customer service or hospitality-related role.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proven ability to work independently and as part of a team in a dynamic environment.
- Strong organizational skills and meticulous attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to multi-task and manage time effectively, especially during peak periods.
- A positive, proactive attitude and a strong commitment to guest satisfaction.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
Preferred Qualifications
- Previous experience in a hotel, event venue, or similar hospitality setting.
- Bilingualism (English and French) is a significant asset.
- First Aid and CPR certification.
- Familiarity with hospitality management software or reservation systems.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Flexible scheduling options to support work-life balance.
- Comprehensive training and professional development opportunities.
- A supportive, positive, and collaborative work environment.
- Opportunities for advancement within a growing organization.
- Employee recognition programs and team-building events.
How to Apply
Ready to bring your passion for hospitality to Career.zycto? We encourage you to click on the application link below to submit your resume and cover letter. Tell us why your skills and enthusiasm make you the perfect fit for this exciting role!
