About Company
Pemba Beach Hotel & Spa, a proud jewel in the Rani Resorts portfolio, offers a unique blend of Mozambican charm and luxurious comfort. Nestled along the pristine shores of Pemba Bay in Cabo Delgado, our hotel is renowned for its breathtaking ocean views, exceptional service, and world-class amenities. We are a premier destination for both leisure and business travelers seeking an unforgettable experience in one of Mozambique’s most beautiful regions. Our commitment to excellence extends to our team, fostering a supportive and vibrant work environment where every individual contributes to creating cherished memories for our guests. Join us and be part of a legacy of hospitality that celebrates the rich culture and natural beauty of Pemba.
Job Description
We are actively seeking an enthusiastic and highly organized Hospitality Front Desk Coordinator to join our esteemed team at Pemba Beach Hotel & Spa. This pivotal full-time role serves as the first point of contact for our valued guests, setting the tone for their entire stay. The ideal candidate will be the welcoming face and helpful voice of our establishment, responsible for ensuring seamless check-ins and check-outs, efficiently handling reservations, and expertly addressing guest inquiries and concerns with a professional and friendly demeanor. Beyond routine tasks, this role requires a proactive approach to anticipating guest needs, offering personalized recommendations, and resolving any issues promptly to exceed expectations. You will play a crucial role in maintaining our high standards of guest satisfaction, contributing significantly to the overall positive reputation of Pemba Beach Hotel & Spa. This position demands exceptional communication skills, meticulous attention to detail, and the ability to thrive in a fast-paced, dynamic environment. If you possess a genuine passion for hospitality, a commitment to delivering outstanding service, and a desire to grow with a leading resort, we encourage you to apply. This is more than just a job; it’s an opportunity to create memorable experiences for travelers from around the globe and become an integral part of our dedicated family.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-in and check-out procedures.
- Manage reservations, cancellations, and modifications with accuracy, utilizing the hotel's property management system (PMS).
- Process guest payments, handle cash, credit card transactions, and maintain a balanced cash drawer.
- Provide comprehensive information about hotel facilities, services, local attractions, and dining options.
- Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring satisfactory resolution.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Handle incoming and outgoing telephone calls, directing them appropriately and taking accurate messages.
- Assist with luggage handling and provide shuttle service information when required.
- Collaborate closely with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
- Uphold hotel security procedures and emergency protocols.
- Perform administrative tasks such as filing, data entry, and report generation.
Required Skills
- Minimum 2 years of experience in a front desk or guest services role within the hospitality industry.
- Excellent verbal and written communication skills in English and Portuguese.
- Proficiency in hotel property management systems (PMS), ideally Opera or similar.
- Strong interpersonal skills with a genuine passion for guest service.
- Ability to multitask, prioritize, and manage time effectively in a busy environment.
- Exceptional problem-solving abilities and a calm demeanor under pressure.
- High level of professionalism and discretion.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Fluency in an additional language (e.g., Swahili, French).
- Experience working in a luxury hotel or resort setting.
- Knowledge of local Pemba and Cabo Delgado attractions and culture.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement within Rani Resorts.
- Comprehensive health benefits package.
- Meal allowances or subsidized staff meals.
- Employee discounts on hotel services and accommodations.
- A supportive and dynamic work environment in a beautiful coastal setting.
- Paid annual leave and public holidays.
How to Apply
If you are a highly motivated individual with a passion for delivering exceptional hospitality, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.