About Company
Embark on a rewarding career journey with Career.zycto, a dynamic organization committed to fostering talent and delivering exceptional service experiences across Singapore’s vibrant hospitality sector. We believe in nurturing potential, providing a supportive environment where entry-level professionals can truly thrive and develop foundational skills. Career.zycto prides itself on a culture of respect, teamwork, and continuous improvement, ensuring every team member contributes to our shared success. Join us to build your expertise, grow within the industry, and make a tangible impact on guest satisfaction.
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Job Description
Are you eager to kickstart your career in the dynamic world of hospitality? Career.zycto is seeking enthusiastic and dedicated individuals to join our team as Hospitality Service Assistants. This entry-level role is perfect for someone passionate about delivering exceptional guest experiences and looking to grow within a supportive and fast-paced environment. Based in Tai Seng, Singapore, you will be an integral part of our service delivery team, contributing directly to guest satisfaction and operational excellence.
As a Hospitality Service Assistant, you will be the welcoming face of our operations, ensuring every guest feels valued and their needs are met with professionalism and warmth. Your daily tasks will range from assisting with front-of-house operations to supporting various service areas, all while upholding the high standards Career.zycto is known for. This position offers a unique opportunity to learn the fundamentals of the hospitality industry from the ground up, providing invaluable hands-on experience in customer service, operational efficiency, and team collaboration. We are committed to your growth, offering a clear pathway for advancement for those who demonstrate dedication and a keen aptitude for service.
We understand that you might not have extensive experience, and that’s perfectly fine! What we truly value is your positive attitude, willingness to learn, strong work ethic, and a genuine desire to make people feel comfortable and cared for. You’ll work closely with experienced team members, receiving comprehensive training and mentorship to equip you with the skills needed to excel. If you thrive in a bustling environment, enjoy interacting with people from diverse backgrounds, and are ready to contribute to a memorable guest journey, then this role is for you. Join Career.zycto and become part of a team that celebrates outstanding service and fosters individual development in the heart of Singapore’s vibrant hospitality scene. This is more than just a job; it’s the beginning of a fulfilling career where your contributions are recognized and celebrated.
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Key Responsibilities
- Warmly greet and assist guests upon arrival and departure, ensuring a positive first and last impression.
- Provide attentive and personalized service, anticipating guest needs and responding promptly to inquiries and requests.
- Assist with various front-of-house duties, including managing reservations, check-ins, and check-outs, under supervision.
- Support the overall cleanliness and presentation of service areas, ensuring a comfortable and inviting atmosphere for guests.
- Handle guest feedback and minor issues with professionalism, escalating complex matters to senior staff when necessary.
- Collaborate effectively with team members across different departments to ensure seamless service delivery.
- Process payments and maintain accurate records as required.
- Adhere strictly to all company policies, procedures, and health & safety regulations.
- Participate in training and development programs to enhance service skills and knowledge.
- Assist in setting up and clearing for events or service periods as needed.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A genuine passion for customer service and guest satisfaction.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong team player with a cooperative and positive attitude.
- High level of reliability, punctuality, and personal presentation.
- Basic computer literacy for operational tasks.
- Flexibility to work shifts, including weekends and public holidays.
Preferred Qualifications
- Prior experience in customer service or a hospitality-related role (even part-time or volunteer).
- Ability to converse in multiple languages (e.g., Mandarin, Malay, Tamil) to serve a diverse clientele.
- Familiarity with basic hospitality software or POS systems.
- Relevant vocational training or certifications in hospitality.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive training and professional development opportunities.
- Clear career progression pathways within the company.
- Supportive and collaborative team environment.
- Staff meals provided during shifts.
- Attractive employee discounts on company services.
- Medical benefits and insurance coverage.
- Annual leave and public holiday benefits.
- Opportunity to work in a vibrant and diverse city like Singapore.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your enthusiasm for customer service and any relevant experience, even if informal. We look forward to reviewing your application!
