About Company
Ready to begin your journey in an industry built on smiles and exceptional moments? Career.zycto is a rapidly evolving organization deeply rooted in the heart of Singapore’s vibrant hospitality scene. We believe in cultivating raw talent and providing a structured pathway for aspiring professionals. For an entry-level Hospitality Service Assistant, our environment offers unparalleled learning opportunities, mentorship, and a chance to directly contribute to creating memorable guest experiences. Join a team where your potential is recognized, and your career growth is actively supported as you shape the future of service excellence with us.
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Job Description
Embark on an exciting and rewarding career path as a Hospitality Service Assistant with Career.zycto, located in the charming and heritage-rich Tiong Bahru Estate. This entry-level position is perfect for individuals passionate about service, eager to learn, and ready to make a tangible impact on guest satisfaction. You will be the welcoming face of our establishment, playing a crucial role in ensuring every visitor enjoys a seamless and delightful experience. We are not just looking for someone to perform tasks; we’re seeking an enthusiastic team player who is keen to grow, absorb knowledge, and contribute positively to a vibrant service culture.
In this role, you will be immersed in the daily operations of a dynamic hospitality setting, gaining invaluable hands-on experience across various touchpoints. From greeting guests with a warm smile to assisting with inquiries and maintaining the pristine appearance of our facilities, your contributions will directly shape our reputation for outstanding service. You’ll learn the intricacies of guest relations, operational efficiency, and problem-solving in a fast-paced environment. Career.zycto is committed to your development, providing comprehensive training that covers everything from service protocols to communication techniques, ensuring you are well-equipped to excel. This is more than just a job; it’s an opportunity to build a solid foundation for a successful career in the hospitality industry, right here in one of Singapore’s most iconic neighbourhoods. If you’re eager to learn, possess a positive attitude, and are dedicated to providing excellent service, we encourage you to apply and become a vital part of our growing team.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a pleasant first impression.
- Assist guests with inquiries, provide accurate information about services, facilities, and local attractions in Tiong Bahru Estate.
- Support the front desk and other service areas by answering phones, managing reservations, and handling general administrative tasks.
- Maintain the cleanliness and organization of common areas, ensuring a comfortable and inviting atmosphere for all guests.
- Anticipate guest needs and proactively offer assistance to enhance their overall experience.
- Assist with F&B service, room service delivery, or other operational tasks as directed by supervisors.
- Collaborate effectively with team members across various departments to ensure smooth service delivery.
- Handle guest feedback and minor complaints with professionalism and a problem-solving approach, escalating issues when necessary.
- Adhere strictly to all company policies, procedures, and safety standards.
Required Skills
- Strong passion for customer service and hospitality.
- Excellent verbal communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Proactive and enthusiastic attitude with a willingness to learn.
- Basic computer proficiency for administrative tasks.
- Ability to work flexible hours, including weekends and public holidays.
- Good organizational skills and attention to detail.
Preferred Qualifications
- Prior experience in any service-oriented role (e.g., retail, F&B) is a plus.
- Proficiency in additional languages (e.g., Mandarin, Malay) to better serve a diverse clientele.
- Nitec or Diploma in Hospitality & Tourism Management or a related field.
Perks & Benefits
- Comprehensive on-the-job training and mentorship programs.
- Opportunities for career progression within a growing organization.
- Dynamic and supportive work environment in the vibrant Tiong Bahru Estate.
- Employee discounts on company services and partner establishments.
- Health and wellness benefits.
- Annual leave and public holiday benefits.
- Performance-based incentives.
How to Apply
Ready to embark on a fulfilling career in hospitality? Please click on the application link below to submit your resume and a brief cover letter outlining your interest in this entry-level role.
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