About Company
Are you eager to launch your career in a dynamic, people-centric environment? Career.zycto offers an unparalleled opportunity for aspiring professionals in Beira to gain invaluable experience right from the start. We pride ourselves on cultivating a supportive atmosphere where every team member, especially our entry-level talents, feels valued and empowered to contribute. Join us and discover a workplace that prioritizes growth, collaboration, and making a tangible difference in our community by delivering exceptional service. This is where your journey begins, surrounded by a team dedicated to your success and professional development in the bustling heart of Chipangara.
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Job Description
A Host Station Attendant at Career.zycto is the welcoming face and first impression for every guest entering our establishment in Chipangara, Beira. This entry-level position is perfect for individuals eager to dive into the vibrant hospitality sector, offering a foundational role where you can develop crucial customer service skills and become an integral part of a dedicated team. You will be responsible for warmly greeting guests, managing reservations efficiently, escorting diners to their tables, and maintaining the cleanliness and organization of the host station. We believe that genuine smiles and an attentive approach create memorable experiences, and as a Host Station Attendant, you’ll be at the forefront of crafting these moments.
This role requires a proactive and friendly individual who thrives in a fast-paced environment and possesses an innate ability to make everyone feel special. You’ll learn the intricacies of guest flow management, develop keen observational skills, and master the art of graceful communication, even during peak hours. Beyond the immediate duties, you’ll act as a crucial liaison between guests and the service team, ensuring seamless transitions and timely information exchange. Your ability to anticipate needs, resolve minor issues with composure, and uphold our high standards of service will be key to your success and our collective guest satisfaction.
Career.zycto is committed to fostering growth and development. For an entry-level candidate, this means hands-on training, mentorship from experienced professionals, and clear pathways for advancement within our organization. We aren’t just looking for someone to fill a role; we’re seeking individuals ready to embark on a fulfilling career journey. If you’re passionate about delivering exceptional service, eager to learn, and ready to contribute to a positive and welcoming atmosphere, we encourage you to apply. This is more than just a job; it’s an opportunity to shape unforgettable guest experiences and build a strong professional foundation in the heart of Beira’s hospitality scene. Come grow with us!
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Key Responsibilities
- Warmly greet and welcome all guests with a genuine smile upon arrival.
- Manage reservations and walk-in guests efficiently using our system.
- Escort guests to their tables, present menus, and assist with seating.
- Maintain a clean, organized, and inviting host station at all times.
- Answer phone calls professionally, providing information and taking reservations.
- Communicate effectively with serving staff and kitchen to manage table availability and guest flow.
- Address guest inquiries and minor concerns promptly and courteously.
- Assist with other duties as needed to ensure smooth operation of the front-of-house.
- Uphold high standards of service and hospitality.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to work effectively in a fast-paced team environment.
- Punctual and reliable.
- Eagerness to learn and a positive attitude.
- Basic literacy and numeracy skills.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, volunteer work) is a plus.
- Knowledge of local area attractions or services.
- Ability to speak basic Portuguese (official language of Mozambique).
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive on-the-job training.
- Opportunities for career advancement within the company.
- Supportive and collaborative team environment.
- Employee meal discounts.
- Paid time off.
- Health and wellness programs (e.g., discounted gym membership).
How to Apply
Eager to begin your journey with Career.zycto? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!
