About Company
Are you eager to launch your career in hospitality, where every day brings new opportunities to create memorable guest experiences? Career.zycto partners with leading hotels dedicated to service excellence, offering a vibrant and supportive environment perfect for a dedicated Hotel Bell Attendant. We believe in nurturing talent, providing avenues for growth, and celebrating the crucial role you play in shaping a guest’s first and last impressions. Join a team where your warmth, efficiency, and commitment to outstanding service are not just valued, but essential to our shared success in the dynamic world of hospitality.
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Job Description
Career.zycto is thrilled to be recruiting on behalf of a prestigious hotel in the vibrant Magodo area of Lagos, seeking a dedicated and enthusiastic Hotel Bell Attendant to enhance our guest experience. This is an exceptional opportunity for individuals passionate about hospitality, eager to make a significant first and last impression on our esteemed guests. As a Bell Attendant, you are the welcoming face of our establishment, pivotal in setting the tone for a memorable stay. We understand the importance of a comfortable living arrangement, which is why this role comes with the added benefit of accommodation provided, ensuring peace of mind and convenience for our team members.
Your primary responsibility will be to assist guests with their luggage upon arrival and departure, ensuring a seamless and efficient process. Beyond physical assistance, you will embody the spirit of Nigerian hospitality, offering warm greetings, providing directions, and answering inquiries about hotel services and local attractions. We are looking for someone who is not only physically capable of handling luggage but also possesses exceptional interpersonal skills, a proactive attitude, and an unwavering commitment to guest satisfaction. You will be a vital link between our guests and various hotel departments, ensuring their needs are communicated and addressed promptly. This role requires flexibility, as you will be part of a team that works varying shifts to provide round-the-clock service. If you are a team player with a service-oriented mindset, an eye for detail, and a desire to grow within the hospitality industry, we invite you to apply. This position offers a unique chance to work in a dynamic environment, contribute to a positive guest experience, and enjoy the stability of provided accommodation in a prime Lagos location.
Key Responsibilities
- Warmly greet all arriving and departing guests, providing a positive first and last impression.
- Efficiently assist guests with luggage handling, including loading and unloading from vehicles and transporting to and from rooms.
- Escort guests to their rooms, providing an orientation to the room features and hotel facilities.
- Provide accurate information about hotel services, amenities, and local points of interest.
- Retrieve and deliver items for guests as requested, such as laundry, mail, or special deliveries.
- Assist guests with calling taxis or arranging other transportation services.
- Maintain a clean and organized bell desk area and hotel lobby.
- Be knowledgeable about emergency procedures and assist guests during any emergency situations.
- Collaborate effectively with front desk, concierge, and other departments to ensure seamless guest service.
- Handle guest inquiries and complaints with professionalism, escalating when necessary.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to lift and carry heavy luggage (up to 25kg) consistently.
- Good physical stamina and ability to stand for extended periods.
- Punctuality and reliability.
- Ability to work effectively in a fast-paced environment.
- Basic knowledge of Lagos geography and local attractions.
Preferred Qualifications
- Previous experience in a hotel, customer service, or hospitality role.
- Secondary School Certificate (SSCE) or equivalent.
- Proficiency in additional languages is a plus.
- Knowledge of hotel property management systems (e.g., Opera) is an advantage.
Perks & Benefits
- Competitive monthly salary.
- Comfortable and convenient staff accommodation provided.
- Opportunities for career growth and professional development within the hospitality sector.
- Comprehensive on-the-job training.
- Complimentary staff meals during shifts.
- Uniform provided.
- Supportive and inclusive work environment.
How to Apply
Eager to embark on a fulfilling career in hospitality? We encourage all qualified candidates to click on the application link below to submit their resume and a brief cover letter outlining their relevant experience and why they are the perfect fit for this role. We look forward to reviewing your application and potentially welcoming you to our team!
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