About Company
Avani Lesotho Hotel & Casino, a proud member of Minor Hotels, stands as a beacon of modern hospitality and vibrant entertainment in Maseru, Lesotho. Strategically located in the bustling heart of the capital, our hotel offers an unparalleled experience, blending contemporary comfort with local charm. We cater to both leisure and business travelers, providing luxurious accommodations, diverse dining options, state-of-the-art conference facilities, and an exhilarating casino. At Avani, we believe in creating dynamic and memorable experiences for our guests, driven by a team of passionate professionals committed to excellence. Our culture fosters growth, innovation, and a collaborative spirit, where every team member is valued and empowered to contribute to our success. Joining Avani Lesotho means becoming part of an international family of hotels, dedicated to setting industry benchmarks and continuously elevating the guest experience. We are not just a hotel; we are a community that thrives on service, quality, and making every moment count for our guests and our staff alike. We are committed to local talent development and offer a supportive environment for career advancement within the global Minor Hotels network.
Job Description
Are you an enthusiastic and detail-oriented individual with a passion for providing exceptional service? Avani Lesotho Hotel & Casino is actively seeking a vibrant and dedicated Hotel Clerk to join our dynamic team in Ha Seoli, Maseru. This is an incredible opportunity to be the welcoming face of our renowned establishment, ensuring every guest experiences the warmth and efficiency synonymous with the Avani brand from the moment they arrive. As a Hotel Clerk, you will play a pivotal role in creating a memorable first impression, managing guest check-ins and check-outs seamlessly, and addressing inquiries with professionalism, efficiency, and a genuine desire to assist. Your role is crucial in upholding our high standards of hospitality, requiring excellent organizational skills, the ability to multitask in a fast-paced environment, and an unwavering commitment to guest satisfaction. You will be responsible for processing reservations, handling guest payments, maintaining accurate guest records, and communicating effectively with other hotel departments to ensure a smooth and enjoyable stay for all. We are looking for someone who is ready to immerse themselves in our vibrant hotel culture, eager to learn and grow within the bustling hospitality industry, and contribute positively to our guest-centric environment. This isn’t just a job; it’s a chance to build a rewarding career within a supportive and international hotel group, right here in the heart of Lesotho. We value proactive team members who can anticipate guest needs, resolve issues efficiently and courteously, and maintain a friendly and professional demeanor even under pressure. If you’re ready to start immediately and make a tangible impact on our guest experience, we encourage you to apply today. Join Avani Lesotho Hotel & Casino and become a part of a team that celebrates excellence and fosters personal and professional development.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-ins and check-outs.
- Manage reservations, including making, modifying, and canceling bookings accurately.
- Process guest payments, handle cash, and maintain precise financial records.
- Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring satisfactory resolutions.
- Provide information about hotel services, facilities, and local attractions.
- Maintain a clean and organized front desk area.
- Communicate effectively with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest needs.
- Perform administrative tasks such as answering phones, managing correspondence, and filing.
- Handle guest mail and messages.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a friendly and welcoming demeanor.
- Proficiency in basic computer applications (MS Office Suite).
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Exceptional organizational and time management skills.
- Attention to detail and accuracy in all tasks.
- Problem-solving abilities and a proactive attitude.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Previous experience (1+ year) in a front desk or customer service role, preferably within a hotel setting.
- Familiarity with Property Management Systems (PMS) such as Opera.
- Proficiency in additional languages relevant to our international guest base.
- Knowledge of local Maseru attractions and amenities.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within Minor Hotels.
- Employee discounts on hotel stays and F&B services at Avani and Minor Hotels properties worldwide.
- Complimentary duty meals.
- Supportive and collaborative work environment.
- Training programs to enhance your hospitality skills.
How to Apply
Eager to embark on a rewarding career with Avani Lesotho Hotel & Casino? We invite all qualified candidates to click on the application link below to submit their resume and a cover letter detailing their experience and passion for hospitality. We look forward to hearing from you!