About Company
At Career.zycto, we believe in connecting exceptional talent with thriving opportunities, especially within the dynamic hospitality sector. For a Hotel Concierge Assistant, finding an environment that fosters growth, offers consistent support, and values guest satisfaction above all else is paramount. We partner with some of Ibadan’s most prestigious hotels, renowned for their commitment to service excellence and creating memorable guest experiences. Joining through Career.zycto means stepping into a role where your passion for service is recognized and rewarded, providing a platform to elevate your career while enjoying the comfort of provided accommodation in a vibrant city. We pride ourselves on placing candidates where they can truly shine.
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Job Description
Are you a natural people-person with a passion for delivering unparalleled guest experiences? Career.zycto is seeking a dedicated and enthusiastic Hotel Concierge Assistant to join a prestigious hotel partner located in the vibrant heart of Mokola, Ibadan. This is a unique opportunity for an individual who thrives in a fast-paced environment and genuinely enjoys going the extra mile to ensure guest satisfaction. As a Concierge Assistant, you will be the first point of contact for many guests, setting the tone for their entire stay with your warm welcome and expert assistance.
Your role extends beyond mere introductions; you will be an invaluable resource, providing local insights, managing requests, and anticipating guest needs. Imagine guiding visitors to the best local attractions, securing reservations at Ibadan’s finest restaurants, or arranging seamless transportation for business travelers. This position offers not just a job, but a chance to immerse yourself in the rich culture of Ibadan while contributing to a team that prides itself on exceptional service.
We understand the importance of comfort and convenience, which is why this role comes with accommodation provided within close proximity to the hotel. This benefit allows you to focus fully on your career and personal growth, without the added worry of housing logistics. You will be part of a supportive team, working in a modern and elegant setting, where every day brings new challenges and opportunities to create memorable moments for guests from around the world. If you’re ready to embark on a fulfilling hospitality journey and grow your career in a dynamic environment, we encourage you to apply.
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Key Responsibilities
- Warmly welcome guests upon arrival and assist with luggage handling.
- Provide accurate and comprehensive information about hotel services, local attractions, dining options, and transportation.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring effective resolution.
- Assist with reservations for restaurants, tours, car rentals, and other guest needs.
- Coordinate with other hotel departments (Front Desk, Housekeeping, Bell Services) to fulfill guest requests.
- Maintain an organized and presentable concierge desk and lobby area.
- Manage mail, messages, and package deliveries for guests.
- Anticipate guest needs and proactively offer assistance to enhance their experience.
- Keep up-to-date with local events, news, and services to provide relevant recommendations.
- Support security efforts by being vigilant and reporting any unusual activities.
Required Skills
- Minimum 1.5 years of experience in a customer service or hospitality role.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Excellent problem-solving abilities and a proactive approach.
- Ability to multitask and work efficiently under pressure.
- Proficiency in basic computer applications (MS Office Suite).
- High level of professionalism and attention to detail.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Previous experience as a concierge or front desk agent in a reputable hotel.
- Knowledge of local attractions, culture, and amenities in Ibadan and Oyo State.
- Proficiency in additional languages, especially Yoruba or French.
Perks & Benefits
- Provided on-site accommodation.
- Competitive salary package.
- Health insurance benefits.
- Meal allowances during shifts.
- Opportunities for professional development and career advancement.
- Paid time off and holiday benefits.
- Supportive and collaborative work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your customer service experience and any relevant hospitality background. We look forward to reviewing your application and potentially welcoming you to a dynamic team!
