About Company
Imagine a career where your dedication to exceptional service is not just valued, but rewarded with genuine support and growth opportunities. Career.zycto connects top talent with leading roles in the hospitality sector, focusing on creating unparalleled guest experiences. We believe that a satisfied team member translates directly into delighted guests. Join us to refine your craft in a vibrant environment where professionalism, warmth, and an unwavering commitment to excellence are the cornerstones of our success. For a hotel concierge assistant, Career.zycto offers a stable, enriching path where your contributions are pivotal to our reputation.
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Job Description
Are you a highly motivated and customer-focused individual with a passion for delivering outstanding service? Career.zycto is seeking an enthusiastic Hotel Concierge Assistant to join a prestigious hotel team located on Ajose Adeogun Street in the vibrant heart of Victoria Island, Lagos. This is an exceptional opportunity for a proactive professional eager to make a significant impact on guest satisfaction and contribute to a world-class hospitality experience. We are specifically looking for someone who thrives in a dynamic environment, possesses impeccable communication skills, and has a genuine desire to go above and beyond for every guest. The role offers the unique benefit of accommodation provided, ensuring a comfortable and convenient living arrangement close to your workplace, allowing you to fully immerse yourself in your professional growth.
As a Hotel Concierge Assistant, you will be the first point of contact for many guests, serving as their invaluable resource and trusted advisor for everything related to their stay and exploration of Lagos. Your primary mission will be to anticipate guest needs, provide personalized recommendations, and resolve inquiries efficiently and courteously. From assisting with dinner reservations at exclusive restaurants to arranging transportation, securing tickets to cultural events, or simply providing directions to local attractions, your expertise will be crucial in crafting memorable experiences. You will maintain an in-depth knowledge of local happenings, hidden gems, and essential services in Victoria Island and broader Lagos, ensuring you are always equipped to offer informed and tailored advice. This role requires a keen eye for detail, a proactive approach to problem-solving, and the ability to maintain composure and grace under pressure. If you are passionate about the art of hospitality and dedicated to creating unforgettable moments for every guest, we encourage you to apply and become an integral part of our esteemed team.
Key Responsibilities
- Warmly greet all guests and provide a personalized welcome, ensuring their immediate needs are addressed.
- Offer comprehensive information and expert recommendations on local attractions, dining, shopping, entertainment, and transportation.
- Assist guests with reservations for restaurants, tours, car rentals, flights, and other services, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and minor complaints with professionalism and a proactive problem-solving approach.
- Coordinate with other hotel departments (e.g., Front Desk, Bell Services, Housekeeping) to fulfill guest requests seamlessly.
- Maintain an updated and extensive knowledge base of hotel services, facilities, and local area information.
- Manage incoming and outgoing mail, packages, and messages for guests.
- Assist with luggage handling and storage when required, ensuring guest convenience.
Required Skills
- Excellent verbal and written communication skills in English.
- Exceptional customer service and interpersonal abilities.
- Strong organizational skills and attention to detail.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to work independently and as part of a team in a fast-paced environment.
- In-depth knowledge of Lagos city, particularly Victoria Island and surrounding areas.
- Professional demeanor and appearance at all times.
Preferred Qualifications
- Previous experience as a concierge or front desk agent in a luxury hotel setting.
- Fluency in additional languages (e.g., French, Yoruba, Igbo).
- Certification in hospitality or customer service.
- Familiarity with hotel property management systems (PMS).
Perks & Benefits
- Competitive salary package.
- Accommodation provided within close proximity to the hotel.
- Opportunities for professional development and career advancement.
- Comprehensive health and wellness benefits.
- Staff meals provided during shifts.
- A supportive and collaborative work environment.
- Exposure to a diverse and international clientele.
How to Apply
To express your interest in this exciting opportunity, please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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