About Company
Seeking a fulfilling career in hospitality? Career.zycto specializes in placing dedicated professionals like you into roles where service excellence is paramount. We understand the unique demands and rewards of a Hotel Concierge Assistant position and partner with prestigious hotels that prioritize guest satisfaction and employee growth. Through us, you’ll find an environment poised to elevate your skills, offering direct engagement with a diverse clientele and opportunities to make every guest’s stay memorable. Unlock your potential with a company committed to your success in the bustling world of hotels.
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Job Description
Are you an individual with an unwavering passion for service, an exceptional eye for detail, and a natural ability to anticipate guest needs? Career.zycto is excited to partner with a premier hospitality establishment in Festac Town, Lagos, to find a dedicated Hotel Concierge Assistant to join their dynamic team. This isn’t just a job; it’s an opportunity to be the first point of contact for guests, shaping their entire experience from arrival to departure. Your role will be pivotal in upholding the hotel’s reputation for outstanding service and creating truly memorable stays that guests will cherish long after they leave. We are seeking someone who embodies hospitality, eager to make a tangible difference in the daily lives of our esteemed clientele.
As a Concierge Assistant, you will be at the heart of the guest journey, providing personalized assistance and expert recommendations that enhance every visit. You will navigate a diverse range of inquiries with grace and efficiency, from securing coveted restaurant reservations and arranging seamless transportation to offering insightful local attraction recommendations and meticulously handling special requests. This position demands a highly proactive approach, excellent problem-solving skills, and a genuine desire to go above and beyond for every guest, ensuring their comfort and satisfaction. The ideal candidate thrives in a fast-paced, sometimes unpredictable environment, possesses impeccable verbal and written communication skills, and carries a professional, warm, and approachable demeanor at all times.
You will quickly become an indispensable ambassador for both the hotel and Festac Town itself, offering invaluable insights into local culture, events, and hidden gems that only an insider would know. Building authentic rapport with guests, remembering their preferences, and understanding their unique needs will be key to your success, enabling you to deliver a highly personalized and seamless experience that exceeds expectations. This role offers a unique blend of high-touch customer service, in-depth local expertise, and critical operational support, contributing directly to the vibrant atmosphere and overall success of the hotel. If you are eager to contribute your talents to a setting that unequivocally values excellence, collaborative teamwork, and genuine hospitality, we encourage you to apply. Join us in our mission to elevate the guest experience to new, unparalleled heights, making every interaction a testament to our commitment to exceptional service.
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Key Responsibilities
- Warmly greet and welcome guests and visitors, providing an exceptional first impression.
- Provide accurate and comprehensive information about hotel services, facilities, and local attractions.
- Assist guests with reservations for dining, entertainment, transportation, and various events.
- Efficiently handle guest inquiries, requests, and concerns, resolving issues promptly and professionally.
- Arrange for personalized services such as wake-up calls, mail/message delivery, and package handling.
- Maintain an organized and up-to-date log of all guest requests and services provided for seamless follow-up.
- Collaborate effectively with other hotel departments (e.g., front desk, housekeeping, F&B) to ensure cohesive guest service.
- Stay continuously informed about local events, cultural activities, and points of interest in Festac Town and broader Lagos.
- Offer personalized recommendations tailored to individual guest preferences and interests.
- Proactively anticipate guest needs and offer assistance before being asked, enhancing the guest experience.
Required Skills
- Proven experience in customer service or hospitality roles, preferably in a hotel setting.
- Excellent interpersonal, verbal, and written communication skills with a clear and articulate voice.
- Strong knowledge of Festac Town and surrounding Lagos areas, including attractions, dining, shopping, and transportation.
- Ability to multi-task, prioritize, and work efficiently under pressure in a dynamic, fast-paced environment.
- Impeccable professional appearance and a consistently warm, welcoming demeanor.
- Proficiency in using reservation systems, hotel property management systems (PMS), and basic office software (e.g., MS Office Suite).
- Exceptional problem-solving abilities and a calm, composed approach when handling challenging situations.
- Fluency in English is essential; knowledge of additional local languages (e.g., Yoruba, Igbo, Hausa) is a significant asset.
Preferred Qualifications
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Previous experience specifically as a Concierge Assistant or in a similar guest relations role within a reputable hotel.
- Familiarity with specific hotel property management systems (e.g., Opera PMS, Fidelio).
- Ability to speak additional international languages (e.g., French, Arabic, Mandarin).
- Certifications in customer service excellence or guest relations management.
Perks & Benefits
- Competitive salary package complemented by service charge opportunities.
- Comprehensive health and wellness benefits, including medical coverage.
- Significant opportunities for professional development and continuous career growth within the thriving hospitality sector.
- Exclusive employee discounts on hotel services, F&B, and partner establishments.
- A vibrant, supportive, and collaborative team environment focused on guest satisfaction.
- Daily complimentary meals provided while on duty.
- Access to specialized training programs designed to enhance concierge skills and local knowledge.
How to Apply
Ready to make a significant impact on guest experiences? We invite you to apply by clicking the link below. Please ensure your resume highlights your customer service expertise and enthusiasm for hospitality. We look forward to reviewing your application and potentially welcoming you to a role where your passion for service can truly shine!
