About Company
Are you passionate about creating unforgettable guest experiences? Career.zycto is at the forefront of connecting top talent with thriving hospitality ventures across Nigeria. We believe that exceptional service begins with exceptional people. For a Hotel Concierge Assistant, we offer a dynamic and supportive environment where your flair for hospitality and keen local knowledge will be highly valued. Join our network and become part of a team dedicated to making every guest’s stay memorable, fostering your growth in a vibrant industry. We champion talent and connect you with leading establishments.
Advertisement
Job Description
Career.zycto is seeking a welcoming and resourceful Hotel Concierge Assistant for immediate hire at a prestigious hospitality establishment situated in the bustling Tin Can Island, Apapa. This pivotal role is your opportunity to be the first point of contact for guests, shaping their stay from arrival to departure. As a Concierge Assistant, you will be instrumental in providing personalized service, offering expert local recommendations, and ensuring every guest request is met with efficiency and a friendly demeanor. If you possess a genuine passion for hospitality, a knack for anticipating needs, and a desire to create memorable experiences, we invite you to embark on this exciting journey. You will be a vital link, connecting guests to the best of Apapa and beyond, enhancing their visit through your dedicated support and extensive local insights. This role demands a proactive individual who thrives in a fast-paced environment and takes pride in delivering unparalleled customer satisfaction, becoming an indispensable asset to the hotel’s reputation for excellence.
Key Responsibilities
- Warmly greet and welcome guests, assisting with inquiries and providing attentive service.
- Offer comprehensive information on local attractions, dining options, transportation, and events within Apapa and wider Lagos.
- Efficiently make reservations for guests, including restaurants, tours, car rentals, and other services.
- Handle all guest requests and complaints promptly, professionally, and to their satisfaction, escalating issues when necessary.
- Assist with luggage handling, bell services, and other guest comfort needs.
- Maintain an organized, clean, and informative concierge desk, ensuring all resources are up-to-date.
- Collaborate effectively with front office, housekeeping, and other hotel departments to ensure seamless guest experiences.
Required Skills
- Exceptional communication and interpersonal skills, both verbal and written.
- Strong customer service orientation with a proactive and empathetic approach.
- Excellent problem-solving abilities and a calm demeanor under pressure.
- Proficiency in English; knowledge of other local languages is a plus.
- Basic computer literacy (MS Office, hotel management software).
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- Prior experience (minimum 1 year) in a hospitality, customer service, or guest relations role.
- In-depth knowledge of Tin Can Island, Apapa, and general Lagos area attractions, dining, and cultural sites.
- A diploma or degree in Hospitality Management or a related field.
- Fluency in an additional Nigerian language (e.g., Yoruba, Igbo, Hausa).
Perks & Benefits
- Competitive monthly salary with performance incentives.
- Comprehensive health insurance package.
- Subsidized staff meals and potential hotel discounts.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Clear pathways for career advancement within the hospitality sector.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your resume highlights relevant experience and skills that make you an ideal candidate for this role. We look forward to hearing from you and potentially welcoming you to a dynamic team!
Advertisement
