About Company
Are you ready to elevate your career in hospitality? At Career.zycto, we don’t just fill positions; we craft pathways for exceptional talent. We’re currently seeking a dynamic Hotel Concierge Assistant, eager to immerse themselves in a vibrant hotel environment in Port Harcourt. Joining through us means you’ll be placed in a setting where your innate ability to anticipate guest needs and deliver memorable experiences is not just valued, but celebrated. We connect you with establishments that genuinely invest in their front-line team, offering a platform where your dedication to service can blossom.
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Job Description
We are seeking a proactive and enthusiastic Hotel Concierge Assistant to join a prestigious hotel client located in the bustling Rumuigbo area of Port Harcourt. This is an immediate hiring opportunity for an individual passionate about delivering unparalleled guest experiences and ensuring every visitor’s stay is memorable and seamless. As a Concierge Assistant, you will be the first point of contact for guests, serving as a vital resource for local information, personalized recommendations, and efficient service coordination. Your role is crucial in upholding the hotel’s reputation for exceptional hospitality and creating a welcoming atmosphere from the moment guests arrive until their departure.
This position requires an individual with excellent communication skills, a keen eye for detail, and an unwavering commitment to guest satisfaction. You will be responsible for a wide array of tasks, including providing comprehensive information about local attractions, dining options, transportation, and special events. You will also assist with reservations, luggage handling, and addressing guest inquiries and concerns with professionalism and efficiency. The ideal candidate will possess a genuine desire to go above and beyond for guests, anticipating their needs and offering proactive solutions. If you thrive in a fast-paced, dynamic environment and are dedicated to making a positive impact on every guest’s journey, we encourage you to apply. This role offers a fantastic opportunity to grow within the hospitality industry, learn from experienced professionals, and become an indispensable part of a vibrant hotel team.
Key Responsibilities
- Greet guests warmly upon arrival and departure, offering assistance with luggage and inquiries.
- Provide accurate and up-to-date information on local attractions, restaurants, shopping, and entertainment.
- Assist guests with making reservations for dining, tours, transportation, and other services.
- Handle guest requests and complaints promptly and efficiently, escalating complex issues when necessary.
- Maintain a comprehensive knowledge of hotel services, facilities, and daily events.
- Manage incoming and outgoing mail, packages, and messages for guests.
- Coordinate with other hotel departments (e.g., front desk, housekeeping, bell service) to ensure seamless guest experiences.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a genuine desire to assist guests.
- Excellent knowledge of Port Harcourt city, local attractions, and services.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A proactive and problem-solving attitude with meticulous attention to detail.
- Demonstrated ability to maintain composure and professionalism under pressure.
Preferred Qualifications
- Previous experience in a hotel front office, concierge, or customer service role.
- A diploma or degree in Hospitality Management or a related field.
- Fluency in additional languages (e.g., French, Igbo, Yoruba) is a plus.
- Familiarity with hotel management software (PMS).
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Comprehensive training and development programs.
- A dynamic and supportive work environment.
- Employee discounts on hotel services (subject to policy).
How to Apply
If you are a highly motivated individual with a passion for hospitality and a commitment to delivering exceptional guest service, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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