About Company
Montebelo Indy Congress Hotel, part of the prestigious Montebelo Hotels & Resorts group, is a premier destination located along the picturesque Avenida Marginal in Maputo’s vibrant Costa do Sol. Renowned for its exceptional service, sophisticated ambiance, and state-of-the-art facilities, we cater to both discerning business travelers and leisure guests seeking an unforgettable experience. Our commitment to Mozambican hospitality, combined with international standards, makes us a leader in the region’s tourism sector. We pride ourselves on creating memorable moments for our guests and fostering a supportive, professional, and diverse environment for our team members. Joining Montebelo Indy Congress Hotel means becoming part of a family dedicated to excellence, where every individual contributes to our reputation for world-class service and genuine warmth, reflecting the rich culture and hospitality of Mozambique.
Job Description
Are you a highly energetic, service-oriented individual with a passion for hospitality? Montebelo Indy Congress Hotel is seeking a dedicated and enthusiastic Hotel Concierge Helper to join our dynamic team on a part-time basis. This entry-level yet crucial role offers an excellent opportunity to gain invaluable experience in a luxury hotel environment, working closely with our experienced Concierge team to ensure our guests receive personalized and exceptional service. As a Concierge Helper, you will be the welcoming face of our hotel, assisting guests with a variety of needs, from swift luggage handling and secure storage to efficient transportation arrangements, and providing insightful local recommendations for dining and entertainment. You will play a vital role in creating a positive first and lasting impression, contributing significantly to our guests’ overall satisfaction and comfort during their stay. This position requires someone who is proactive, detail-oriented, and possesses excellent interpersonal skills, capable of anticipating guest needs and responding with grace. You’ll be responsible for maintaining the immaculate appearance of our lobby, a key hub of activity, ensuring all guest requests are handled promptly, courteously, and with the highest degree of professionalism. Beyond direct guest interaction, you will also assist with light administrative tasks, organize incoming and outgoing mail, and ensure smooth communication channels between the concierge desk and other hotel departments. If you thrive in a fast-paced, guest-focused setting, are eager to learn and grow within the prestigious hospitality industry, and are ready to contribute your energy to a world-class team, we invite you to apply. This part-time role provides flexibility while offering a unique chance to be part of a team committed to delivering unparalleled Mozambican hospitality and creating truly memorable guest experiences.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with luggage handling and storage.
- Provide accurate and comprehensive information about hotel services, local attractions, dining options, and transportation.
- Assist the Concierge team with guest requests, including booking taxis, making restaurant reservations, and arranging tours.
- Ensure the lobby area remains tidy, presentable, and inviting at all times, reflecting the hotel's luxury standards.
- Run errands for guests and the Concierge desk as needed, ensuring timely and discreet completion.
- Maintain a comprehensive knowledge of current events, local happenings, and popular destinations in Maputo.
- Handle guest inquiries and minor issues with professionalism and efficiency, escalating complex matters to the Concierge.
- Distribute newspapers, mail, and packages to guests and internal departments with accuracy.
- Support the Concierge team in administrative tasks and record-keeping when required, ensuring smooth operations.
Required Skills
- Excellent verbal communication and interpersonal skills, with a welcoming demeanor.
- A strong passion for customer service and guest satisfaction.
- Ability to work effectively in a fast-paced, dynamic environment with varying demands.
- Basic proficiency in English and Portuguese, both spoken and understood.
- Good physical stamina, capable of lifting and carrying luggage up to 25 kg.
- A positive attitude, reliability, flexibility, and strong work ethic.
- Proactive and observant, with an eye for detail and the ability to anticipate guest needs.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably within the hospitality or tourism sector.
- Familiarity with the Costa do Sol and wider Maputo area, including local attractions and services.
- Ability to communicate in additional languages (e.g., French, Spanish, or local dialects) is a distinct advantage.
- A valid driver's license is an advantage but not required for this specific role.
Perks & Benefits
- Opportunity to work in a luxury international hotel brand with a strong regional presence.
- Comprehensive on-the-job training and continuous professional development opportunities.
- Employee meals provided during shifts to ensure comfort and convenience.
- A supportive, collaborative, and friendly team environment.
- Potential for career growth and advancement within Montebelo Hotels & Resorts across various properties.
- Competitive part-time compensation package.
How to Apply
If you are eager to embark on a rewarding career in hospitality and believe you have the skills and passion to excel in this role, we encourage you to apply. Please click on the link below to learn more about our company and explore potential opportunities. While specific job postings may vary, you can often find information on how to submit your CV and cover letter through our official channels or by navigating our career pages.