About Company
Imagine beginning your day by being the first welcoming face our guests see, setting the tone for their entire experience. At Career.zycto, we believe in crafting memorable moments, and that journey starts right at our front lobby. We are a dynamic team dedicated to exceptional service, fostering an environment where every individual’s contribution is valued and recognized. For a Hotel Doorman, this means having the autonomy to genuinely connect with people, anticipate needs, and be an indispensable part of a vibrant hospitality culture. Join us and become a cornerstone of guest satisfaction in Ann Arbor’s charming Kerrytown.
Job Description
Are you a highly personable individual with an unwavering commitment to exceptional guest service? Career.zycto is actively seeking an enthusiastic and reliable Hotel Doorman to join our dedicated front lobby team in the vibrant Kerrytown district of Ann Arbor. This isn’t just a job; it’s an opportunity to be the face of our establishment, creating a lasting first impression for every guest who walks through our doors. As a Doorman, you will play a crucial role in ensuring a seamless and welcoming arrival and departure experience, embodying the warmth and professionalism that defines our commitment to hospitality. You’ll be more than an attendant; you’ll be a guide, an assistant, and a friendly presence, essential to our guest’s comfort and satisfaction. We are looking for someone who thrives in a fast-paced environment, possesses strong communication skills, and genuinely enjoys interacting with people from all walks of life. If you’re ready to contribute to a positive and memorable guest experience in a dynamic hotel setting, we encourage you to apply today.
Key Responsibilities
- Warmly greet all guests upon arrival and departure, offering assistance with a professional and friendly demeanor.
- Assist guests with luggage handling, including loading and unloading from vehicles and transporting to/from the front desk.
- Open and close vehicle doors and hotel entrance doors for guests.
- Provide accurate and helpful information regarding hotel services, facilities, local attractions, dining, and directions within Kerrytown and Ann Arbor.
- Summon taxis, rideshares, or other transportation services for guests as requested.
- Maintain a clean, organized, and welcoming front entrance and lobby area, ensuring safety and accessibility.
- Monitor lobby activity and report any unusual or suspicious behavior to management or security personnel.
- Anticipate guest needs and proactively offer assistance to enhance their overall experience.
- Collaborate effectively with front desk staff, valets, and other hotel departments to ensure seamless service delivery.
- Adhere to all hotel policies, procedures, and safety standards.
Required Skills
- Excellent interpersonal and communication skills.
- Strong customer service orientation with a genuine desire to assist guests.
- Ability to stand for extended periods and lift/carry luggage (up to 50 lbs) regularly.
- Professional appearance and demeanor.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Punctual and reliable.
Preferred Qualifications
- High School Diploma or equivalent.
- Prior experience in a hospitality or customer service role, preferably in a hotel setting.
- Knowledge of the Ann Arbor area, especially Kerrytown, including local attractions and dining options.
- Valid driver's license (not required for duties but beneficial for understanding guest transportation needs).
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on hotel stays and services.
- Opportunities for career growth and professional development within the hospitality sector.
- A supportive and collaborative team environment.
How to Apply
Ready to be the first smile our guests see? We invite you to apply for this exciting opportunity by clicking the application link below. Please ensure your resume highlights your customer service experience and your passion for hospitality. We look forward to reviewing your application!
