About Company
The Palace Hotel Peka is a distinguished local establishment nestled in the heart of Peka, Leribe, Lesotho. We pride ourselves on offering a welcoming sanctuary for both local and international travelers, delivering exceptional service with a touch of authentic Basotho hospitality. Our commitment is to create memorable experiences for every guest, providing comfortable accommodation, delicious dining, and a tranquil atmosphere. As a cornerstone of the local community, we value our team members and foster an environment where professionalism, warmth, and dedication are celebrated. Join us in our mission to be the preferred choice for hospitality in Leribe.
Job Description
Are you passionate about creating unforgettable first impressions and ensuring every guest feels welcomed and valued? The Palace Hotel Peka is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our dynamic team. This pivotal role is the heart of our guest experience, serving as the first point of contact for all visitors and setting the tone for their stay. You will be responsible for a wide array of duties, from managing reservations and handling check-ins and check-outs with seamless efficiency to providing insightful local recommendations and resolving guest inquiries with a smile. We are looking for an individual who embodies professionalism, possesses excellent communication skills, and thrives in a fast-paced environment where no two days are alike.
At The Palace Hotel Peka, we believe that our front desk team members are more than just administrators; they are ambassadors of our brand and the spirit of Lesotho hospitality. You will play a crucial role in maintaining our reputation for outstanding service, ensuring accuracy in all transactions, and fostering a positive and efficient operational flow. If you are a proactive problem-solver, a natural conversationalist, and dedicated to delivering service excellence, this is an incredible opportunity to grow your career within a supportive and engaging environment. Come be the welcoming face of The Palace Hotel Peka!
Key Responsibilities
- Warmly greet guests upon arrival and assist them with check-in and check-out procedures, including luggage assistance when necessary.
- Manage all guest reservations efficiently, including new bookings, cancellations, and modifications, ensuring accuracy in our property management system.
- Process payments, handle cash, credit card transactions, and maintain a balanced till at the end of each shift.
- Answer incoming calls professionally, respond to guest inquiries via phone, email, and in-person, providing accurate information about hotel services, facilities, and local attractions.
- Act as a concierge, offering recommendations for local dining, activities, and transportation options in Peka and the wider Leribe district.
- Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary.
- Maintain a clean, organized, and welcoming front desk and lobby area throughout your shift.
- Collaborate effectively with other hotel departments, including housekeeping, dining, and maintenance, to ensure guest satisfaction.
- Handle incoming and outgoing mail and deliveries for guests and hotel operations.
- Perform night audit duties as needed, including verifying and balancing daily transactions.
Required Skills
- Proven experience in a customer service role, preferably in hospitality or a related field.
- Exceptional verbal and written communication skills in English and Sesotho (advantageous).
- Strong interpersonal skills with a friendly, welcoming, and professional demeanor.
- Proficiency in basic computer applications and the ability to quickly learn property management software (PMS).
- Excellent organizational skills and attention to detail.
- Ability to multitask and remain calm and efficient under pressure.
- Problem-solving capabilities and a proactive approach to guest satisfaction.
Preferred Qualifications
- A diploma or certificate in Hospitality Management or a related field.
- Previous experience working with a Property Management System (PMS) such as Opera or similar.
- Knowledge of local attractions and services in Peka, Leribe, and surrounding areas.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunity to be a key player in a respected local hotel.
- Supportive and friendly team environment.
- Professional development and training opportunities.
- Staff meals during shifts.
- Uniform provided.
- Potential for career growth within the hospitality sector.
How to Apply
If you are ready to embark on a rewarding career as a Hotel Front Desk Agent and become a valued member of The Palace Hotel Peka family, we encourage you to apply today! Please click on the application link below to submit your resume and a brief cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to reviewing your application!