About Company
Thaba-Tseka Hotel stands as a welcoming beacon in the heart of Thaba-Tseka, Lesotho, offering a comfortable and authentic experience to both local and international travelers. As a cornerstone of the community, we pride ourselves on providing exceptional hospitality, reflecting the warmth and rich culture of Lesotho. Our hotel features a range of amenities designed for guest comfort, including cozy rooms, a delightful restaurant serving local and international cuisine, and conference facilities. We are committed to creating memorable stays for our guests and fostering a supportive, dynamic environment for our employees. At Thaba-Tseka Hotel, every team member plays a crucial role in delivering the outstanding service that defines our reputation. Join us and become a part of a team that is dedicated to excellence and passionate about hospitality.
Job Description
Are you a natural people-person with a passion for hospitality? Thaba-Tseka Hotel is seeking a vibrant and dedicated Hotel Front Desk professional to be the welcoming face of our establishment. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for an individual who embodies warmth, efficiency, and exceptional communication skills, capable of handling a diverse range of guest needs with grace and professionalism. Your day will involve everything from smooth check-ins and check-outs to providing local recommendations, handling reservations, and resolving inquiries, all while ensuring our guests feel valued and cared for. This isn’t just a job; it’s an opportunity to create lasting positive impressions and contribute significantly to the overall guest experience at a renowned local hotel. We thrive on teamwork and a commitment to service excellence, and we offer a supportive environment where your skills will be recognized and developed. If you’re ready to bring your energy and talent to a role where every interaction makes a difference, we encourage you to apply and become an integral part of our Thaba-Tseka Hotel family.
Key Responsibilities
- Greet guests warmly upon arrival, manage check-ins and check-outs efficiently and accurately.
- Handle all guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Process reservations, modifications, and cancellations, ensuring all details are correctly recorded.
- Manage the switchboard, direct calls, and take messages effectively.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
- Process payments, manage cash and credit card transactions, and balance daily receipts.
- Provide guests with accurate information about hotel services, facilities, and local attractions.
- Assist with luggage handling and coordination of guest transportation when required.
- Perform light administrative duties such as filing, photocopying, and data entry.
- Collaborate with other hotel departments (housekeeping, restaurant, management) to ensure seamless guest service.
Required Skills
- Proven experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent verbal and written communication skills in English and Sesotho.
- Proficiency in using hotel management software (PMS) and standard office applications.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Exceptional problem-solving abilities and a calm demeanor under pressure.
- A positive attitude and a genuine desire to assist guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- A diploma or certificate in Hospitality Management or a related field.
- Previous experience with Fidelio, Opera, or similar Property Management Systems.
- Knowledge of local culture, attractions, and amenities in Thaba-Tseka.
- Fluency in additional local languages.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and performance bonuses.
- Opportunities for professional development and career advancement within the hotel.
- Staff meals during shifts.
- A supportive and friendly work environment.
- Employee discounts on hotel services.
- Health and wellness programs.
- Paid annual leave and public holidays.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Please ensure your cover letter highlights your passion for hospitality and customer service. Click on the application link below to submit your application. We look forward to reviewing your application and potentially welcoming you to our team.