About Company
Join a dynamic team dedicated to delivering unparalleled guest experiences in the heart of Port Harcourt’s vibrant GRA Phase 1. Career.zycto is strategically partnering with a prestigious hospitality establishment renowned for its elegant ambiance and commitment to exceptional service. We are seeking individuals passionate about creating memorable stays and fostering a welcoming environment. This is an incredible opportunity to grow your career within a supportive and professional setting, where your dedication to guest satisfaction is truly valued and rewarded, offering a direct path to impact our guests’ comfort.
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Job Description
Are you a naturally warm, organized, and service-oriented individual looking to launch or advance your career in the vibrant hospitality sector? Career.zycto is thrilled to present an outstanding opportunity for a dedicated Hotel Front Desk Assistant to join a premier hotel located in the prestigious GRA Phase 1, Port Harcourt. This full-time role is crucial to our guest experience, serving as the first point of contact and the welcoming face of our establishment.
As a Hotel Front Desk Assistant, you will be the cornerstone of our guest relations, ensuring every visitor enjoys a seamless and memorable stay from check-in to check-out. Your day will involve managing reservations, processing payments, addressing inquiries, and resolving any guest concerns with professionalism and a smile. This isn’t just a job; it’s a chance to be part of a team that prides itself on delivering exceptional service and creating lasting impressions. You will be instrumental in maintaining our high standards of hospitality, contributing significantly to our reputation for excellence.
We understand the importance of comfort and convenience, which is why this unique opportunity includes accommodation, allowing you to immerse yourself fully in your role without the daily commute hassle. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to contribute to a world-class guest experience, we encourage you to apply. This role offers not only a competitive salary but also immense potential for career growth within a supportive and appreciative work culture. Join us and become a vital part of our success story, helping us craft unforgettable moments for every guest.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-in and check-out procedures.
- Manage reservations, process cancellations, and modify bookings using the hotel management system.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Process payments, manage cash and credit card transactions, and accurately balance daily accounts.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
- Operate multi-line telephone systems, directing calls and taking messages accurately.
- Maintain up-to-date knowledge of hotel policies, procedures, and safety regulations.
- Assist with night audit duties as required and prepare reports for management.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Proficiency in basic computer applications (MS Office Suite).
- Ability to multitask and work effectively under pressure.
- High level of professionalism and attention to detail.
- Problem-solving and conflict resolution skills.
- Fluency in English.
Preferred Qualifications
- Previous experience in a hotel front desk or customer service role.
- Familiarity with hotel property management systems (e.g., Opera, Fidelio).
- A diploma or degree in Hospitality Management or a related field.
- Ability to speak additional local or international languages.
Perks & Benefits
- Competitive monthly salary.
- On-site accommodation provided.
- Opportunities for professional development and career advancement.
- Inclusive and supportive work environment.
- Paid time off and holidays.
- Meal allowances during shifts.
How to Apply
To seize this exciting opportunity and become a part of a dynamic team, please click on the application link below. Ensure your resume and a brief cover letter outlining your experience and suitability for the role are attached. We look forward to reviewing your application and potentially welcoming you to our team!
