About Company
Are you eager to launch or elevate your hospitality career in a vibrant, supportive environment? Career.zycto is actively seeking passionate individuals to join our growing team. We believe in nurturing talent and providing the resources needed for success, making us an ideal launchpad for aspiring Hotel Front Desk Assistants. Our commitment to exceptional service extends to our employees, ensuring a professional yet welcoming atmosphere. If you thrive on guest interaction and operational excellence, you’re precisely who we’re looking for. Come experience a workplace where your dedication is valued, and your career progression is a priority in the heart of Eko Atlantic.
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Job Description
Join Career.zycto as a dedicated Hotel Front Desk Assistant, where you will be the welcoming face and first point of contact for our esteemed guests. We are seeking a proactive, friendly, and detail-oriented individual to ensure an exceptional experience from check-in to check-out. This is a unique opportunity to work in the prestigious Eko Atlantic area of Victoria Island, with the added benefit of comfortable on-site accommodation provided.
As a Front Desk Assistant, you will play a pivotal role in upholding our commitment to unparalleled guest satisfaction. Your day-to-day responsibilities will involve more than just administrative tasks; you will be an ambassador for our brand, anticipating guest needs, resolving inquiries, and ensuring a seamless and memorable stay. We value individuals who possess a genuine passion for hospitality, can handle challenging situations with grace, and are eager to contribute to a positive and efficient operational environment.
We understand the demands of working in hospitality, especially in a bustling city like Lagos. That’s why Career.zycto is proud to offer on-site accommodation, providing our team members with convenience, comfort, and peace of mind. This perk allows you to focus on delivering outstanding service without the worries of daily commute or housing arrangements, fostering a better work-life balance right in the heart of Eko Atlantic.
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Career.zycto is dedicated to fostering a supportive and professional work culture. You will be part of a vibrant team that values collaboration, mutual respect, and continuous improvement. We believe in investing in our employees and offer opportunities for professional development and career progression within the hospitality sector. If you are looking for a role where your dedication is recognized, your skills are sharpened, and your career can truly thrive, then this is the perfect opportunity for you. Bring your enthusiasm and commitment to service, and let’s create unforgettable guest experiences together in one of Lagos’s most iconic locations.
Key Responsibilities
- Greet guests warmly upon arrival and manage the check-in and check-out processes efficiently.
- Handle all guest inquiries, requests, and concerns promptly and professionally.
- Manage reservations, cancellations, and modifications accurately using front office systems.
- Process payments, maintain accurate guest accounts, and handle cash and credit card transactions.
- Answer phone calls, direct calls, and take messages with excellent telephone etiquette.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Collaborate effectively with housekeeping, concierge, and other departments to ensure guest satisfaction.
- Maintain a clean, tidy, and organized front desk and lobby area at all times.
- Adhere strictly to all hotel policies, procedures, and safety regulations.
- Assist in emergency situations and execute appropriate protocols.
Required Skills
- Proven experience in a customer service role, preferably in hospitality.
- Exceptional verbal and written communication skills in English.
- Proficiency in front office management software (e.g., Opera PMS, Fidelio, or similar).
- Strong interpersonal and problem-solving abilities.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- High level of attention to detail and accuracy in record-keeping.
- Basic computer literacy and comfort with office applications.
- A positive attitude and a passion for providing outstanding guest experiences.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management or a related field.
- Previous experience specifically as a Hotel Front Desk Assistant.
- Knowledge of local attractions and tourism in Lagos, Nigeria.
- Ability to speak additional languages (e.g., French, Yoruba).
Perks & Benefits
- Comfortable on-site accommodation provided.
- Competitive monthly salary with potential for performance bonuses.
- Comprehensive health insurance package.
- Daily meal allowances.
- Opportunities for professional development and career advancement within the company.
- Paid time off and public holidays.
- A dynamic, supportive, and respectful work environment in a prime location.
- Access to exclusive employee discounts on hotel services.
How to Apply
Interested candidates are encouraged to submit their resume and a concise cover letter detailing their relevant experience and why they are a perfect fit for this role. Please click the application link below to proceed with your application. We look forward to reviewing your qualifications and potentially welcoming you to the Career.zycto team.
