About Company
Are you passionate about creating exceptional guest experiences? Career.zycto is actively seeking talent for a leading hospitality client in Lagos, where service excellence is paramount. We believe in connecting dedicated professionals with environments that foster growth, recognition, and a sense of belonging. For a Hotel Front Desk Assistant, this means joining a team where your ability to charm guests and manage operations efficiently is truly valued. Our client offers not just a role, but a pathway to a rewarding career, supported by a culture that prioritizes employee well-being and professional development. This is your chance to shine in a vibrant setting.
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Job Description
Career.zycto is delighted to be recruiting on behalf of a prestigious hotel located in the bustling Magodo area of Lagos, seeking a dedicated and enthusiastic Hotel Front Desk Assistant. This is an incredible opportunity for someone passionate about the hospitality industry, eager to provide outstanding guest service, and looking for a stable career with added benefits.
As the first point of contact for guests, you will play a crucial role in shaping their experience from arrival to departure. Your warm smile, efficient handling of inquiries, and proactive approach will ensure every guest feels welcomed and valued. This role is more than just checking guests in and out; it’s about anticipating needs, resolving issues with grace, and creating memorable stays. You will be an integral part of a vibrant team, contributing to a seamless and pleasant environment for both guests and colleagues.
We understand the importance of convenience and support, which is why this position comes with the significant perk of accommodation included. This eliminates the stress of daily commute and living expenses, allowing you to fully immerse yourself in your role and grow professionally within a supportive environment. Our client is committed to fostering a culture of excellence, where every team member is empowered to contribute their best and is recognized for their hard work and dedication.
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If you possess excellent communication skills, a knack for problem-solving, and a genuine desire to serve, we encourage you to apply. This role offers not just a job, but a pathway to a rewarding career in hospitality, with ample opportunities for learning and advancement within our client’s reputable establishment. Join us in delivering unparalleled guest satisfaction and become a valued member of a team that prides itself on service excellence.
Key Responsibilities
- Warmly welcome and register guests, assigning rooms and issuing keys.
- Process check-ins and check-outs efficiently, including handling payments and issuing receipts.
- Answer and direct incoming calls, taking messages as necessary.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel facilities, services, and local attractions.
- Maintain accurate records of guest information and room availability.
- Assist with reservations and cancellations as needed.
- Handle mail and messages for guests.
- Ensure the front desk area is tidy and presentable at all times.
- Collaborate with other hotel departments to ensure guest satisfaction.
Required Skills
- Proven customer service experience, preferably in a hotel or similar environment.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (MS Office) and front office management systems.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Problem-solving skills with a calm and positive demeanor.
- Professional appearance and attitude.
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- Familiarity with hotel property management systems (PMS).
- Ability to communicate in multiple languages (e.g., Yoruba, Igbo, Hausa).
- Previous experience in a fast-paced customer service role.
Perks & Benefits
- Accommodation included (on-site or nearby).
- Competitive monthly salary.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Employee recognition programs.
- Access to hotel amenities (may vary).
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your relevant experience in customer service or hospitality. We look forward to reviewing your application!
