About Company
Welcome to Sandman Hotel Hamilton, a proud member of the Northland Properties family, one of Canada’s most dynamic and diversified privately held companies. At Sandman Hotel Hamilton, we are more than just a place to stay; we are a vibrant part of the Hamilton community, dedicated to providing exceptional guest experiences with genuine hospitality and comfort. Our hotel prides itself on offering modern amenities, comfortable accommodations, and a friendly, welcoming atmosphere for both business and leisure travelers. We believe our team members are the heart of our success, creating memorable stays through their dedication and service. We foster a supportive and inclusive work environment where every individual is valued and has the opportunity to grow their career within the expansive Northland Properties group, which includes brands like Moxie’s Grill & Bar, Chop Steakhouse & Bar, Denny’s, and The Sutton Place Hotels. Join us and become part of a legacy of excellence in hospitality.
Job Description
Are you a natural people-person with a passion for service? Do you thrive in a dynamic environment where no two days are alike? Sandman Hotel Hamilton is seeking an enthusiastic and dedicated individual to join our team as an Entry-Level Hotel Front Desk Assistant. This is an exciting opportunity for someone eager to start a career in the vibrant hospitality industry, learn the ropes from the ground up, and contribute to creating outstanding guest experiences. As the first point of contact for our guests, you will play a crucial role in shaping their impression of our hotel. You’ll be responsible for a wide array of duties, from warmly welcoming arrivals and handling check-ins/check-outs, to addressing inquiries, assisting with reservations, and ensuring every guest feels valued and cared for.
We are looking for someone with a positive attitude, excellent communication skills, and a strong desire to provide exceptional service. While previous hotel experience is not required, a genuine willingness to learn, adapt, and go the extra mile for our guests is essential. You will be trained on our systems and procedures, gaining valuable skills in customer service, problem-solving, and hotel operations. This role is perfect for individuals who are organized, attentive to detail, and enjoy interacting with people from all walks of life. If you’re ready to embark on a rewarding career path where you can make a real difference in people’s travels, we encourage you to apply and become a vital part of our Hamilton team.
Key Responsibilities
- Warmly greet and welcome guests upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage guest reservations, cancellations, and modifications efficiently and accurately.
- Process payments, handle cash, and maintain a balanced till.
- Answer incoming calls and respond to guest inquiries via phone and email in a professional and helpful manner.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Resolve guest concerns and complaints promptly and effectively, escalating issues to management when necessary.
- Maintain a clean, organized, and inviting front desk area.
- Assist with administrative tasks, including preparing reports and managing correspondence.
- Adhere to all hotel policies, procedures, and safety guidelines.
- Collaborate effectively with other hotel departments to ensure seamless guest service.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional problem-solving abilities and attention to detail.
- Positive attitude and a strong commitment to guest satisfaction.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role (retail, food service, etc.).
- Familiarity with Hamilton and local attractions.
- Knowledge of a second language is an asset.
Perks & Benefits
- Competitive hourly wages.
- Comprehensive benefits package (medical, dental, vision) for full-time employees.
- Opportunities for career growth and advancement within Sandman Hotel Group and Northland Properties.
- Employee discounts on hotel stays and at affiliated restaurants.
- Supportive and collaborative team environment.
- Paid training and development opportunities.
- Uniform provided.
How to Apply
If you are eager to launch your career in hospitality and believe you have what it takes to provide exceptional service, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.