About Company
The Boma Nairobi is a luxurious 5-star hotel committed to providing unparalleled hospitality and an exceptional experience for every guest. Strategically located near the Jomo Kenyatta International Airport and Nairobi’s central business district, The Boma Nairobi is an ideal choice for both business and leisure travelers. We are part of the Boma Hotels Kenya group, which is proudly owned by the Kenya Red Cross Society, with all profits channeled back to support vital humanitarian work across the nation. This unique social enterprise model means that joining our team contributes not only to delivering world-class service but also to making a tangible, positive difference in the lives of many. Our establishment boasts elegantly appointed rooms, exquisite dining options, state-of-the-art conference and event facilities, and a serene spa and wellness center, all delivered with the hallmark of warm Kenyan hospitality. At The Boma Nairobi, we believe our people are our greatest asset, and we foster a culture of excellence, continuous growth, and compassion. We are dedicated to creating an inclusive environment where every team member feels valued, supported, and empowered to excel, while consistently upholding the highest standards of service and guest satisfaction that our brand is known for.
Job Description
The Boma Nairobi is seeking a highly motivated, exceptionally customer-focused, and meticulously organized Hotel Front Desk Attendant to be the welcoming face of our prestigious hotel. As a Front Desk Attendant, you will serve as the initial point of contact for our esteemed guests, playing a pivotal role in shaping their overall experience from the moment they arrive until their departure. Your primary responsibility will be to provide consistently exceptional service, manage guest check-ins and check-outs with speed and precision, and address all inquiries, requests, and concerns with utmost professionalism, efficiency, and a genuinely positive attitude. This dynamic role requires an individual who is not only adept at handling administrative tasks such as reservations, billing, and record-keeping, but also possesses a genuine passion for hospitality and a natural ability to connect empathetically with people from diverse backgrounds. You will be instrumental in cultivating a warm, inviting, and memorable atmosphere, ensuring every guest feels truly valued, comfortable, and well-cared for throughout their stay. This is a fast-paced and challenging role that demands excellent verbal and written communication skills, superior problem-solving abilities, and an unwavering eye for detail. You will be working collaboratively within a close-knit team, engaging regularly with various internal departments to ensure seamless operational flow and consistent guest satisfaction. If you are a proactive, reliable, and enthusiastic team player with a steadfast commitment to delivering unparalleled guest experiences, we wholeheartedly encourage you to apply and become an integral part of our dedicated team at The Boma Nairobi, where your invaluable contribution helps us achieve both our hospitality and humanitarian goals.
Key Responsibilities
- Warmly welcome and register guests, assign rooms, and issue room keys.
- Process guest check-ins and check-outs efficiently and accurately.
- Handle all guest inquiries, requests, and complaints promptly and professionally.
- Answer and direct incoming calls, taking messages as necessary.
- Manage reservations, modifications, and cancellations through the hotel's system.
- Process payments, handle cash, and maintain accurate billing records.
- Provide information about hotel services, facilities, and local attractions.
- Maintain a clean and organized front desk and lobby area.
- Collaborate with housekeeping, concierge, and other departments to ensure seamless guest service.
- Resolve guest issues and complaints to ensure satisfaction and maintain hotel reputation.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Strong interpersonal and customer service skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Exceptional problem-solving and conflict resolution abilities.
- High level of professionalism and attention to detail.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Tourism, or a related field.
- Previous experience with Fidelio/Opera PMS system.
- Additional language proficiency (e.g., French, German, Mandarin).
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health insurance package.
- Paid annual leave and public holidays.
- Complimentary duty meals.
- Provided uniform and laundry service.
- Opportunities for professional development and career growth within the Boma Hotels group.
- Employee discounts on hotel services and amenities.
How to Apply
To apply for this exciting opportunity and become a part of The Boma Nairobi team, please click on the application link below. Ensure you submit a detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to receiving your application!