About Company
Hotel Versalles, nestled in the heart of May Pen, Clarendon, is a beacon of warm Jamaican hospitality. For years, we have proudly served our community and guests from around the globe, offering comfortable accommodations and a welcoming atmosphere that feels like a home away from home. Our commitment to excellence is reflected in every interaction, from our meticulously maintained rooms to our friendly, attentive staff. We believe in creating memorable experiences for every guest, ensuring their stay with us is nothing short of exceptional. At Hotel Versalles, we’re not just a place to stay; we’re a part of the vibrant culture and spirit of May Pen, dedicated to upholding the highest standards of service and guest satisfaction.
Job Description
Hotel Versalles is seeking a highly motivated, detail-oriented, and customer-focused individual to join our team as a Full-Time Hotel Front Desk Clerk. This is an exciting opportunity for someone passionate about hospitality and dedicated to providing outstanding service in a dynamic environment. As the first point of contact for our guests, you will play a crucial role in shaping their experience from the moment they arrive until their departure. Your welcoming smile, efficient service, and helpful attitude will be key to creating a lasting positive impression.
The ideal candidate will be adept at managing various front office operations, including guest check-ins and check-outs, processing reservations, handling inquiries, and ensuring all guest needs are met with professionalism and courtesy. You will be responsible for maintaining accurate guest records, processing payments, and providing valuable local information and recommendations to enhance our guests’ stay in May Pen. This role requires excellent communication skills, a calm demeanor under pressure, and the ability to multitask effectively in a fast-paced setting. You will work closely with other departments to ensure seamless service delivery and uphold the high standards of Hotel Versalles. If you are a proactive problem-solver with a genuine desire to make every guest feel valued and respected, we encourage you to apply. Join our team and contribute to a legacy of exceptional hospitality.
Key Responsibilities
- Warmly greet and welcome guests upon their arrival at the hotel.
- Efficiently process guest check-ins and check-outs, ensuring a smooth and pleasant experience.
- Manage and confirm reservations via phone, email, and online booking systems.
- Handle all guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Accurately process payments, maintain cash drawer balance, and manage billing procedures.
- Provide comprehensive information about hotel facilities, services, and local attractions in May Pen.
- Answer and direct incoming phone calls, faxes, and emails to the appropriate departments.
- Maintain a clean, organized, and presentable front desk and lobby area.
- Collaborate effectively with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Assist with administrative tasks such as filing, record-keeping, and report generation.
- Monitor front desk security systems and adhere to all safety protocols.
- Conduct wake-up calls and provide other personalized services as requested by guests.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer service experience, preferably in a hospitality setting.
- Proficiency in basic computer applications (MS Office Suite).
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure.
- Problem-solving capabilities and a proactive approach.
- Professional appearance and a friendly, welcoming demeanor.
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- Minimum of 1 year experience as a Front Desk Clerk or in a similar customer-facing role.
- Familiarity with hotel property management systems (PMS) like Opera, Fidelio, or similar.
- Knowledge of May Pen and surrounding Clarendon parish attractions and services.
- High School Diploma or equivalent; a degree or certificate in Hospitality Management is a plus.
- Additional language proficiency (e.g., Spanish) is an asset.
Perks & Benefits
- Competitive monthly salary with opportunities for growth.
- Paid time off and holiday benefits.
- Supportive and friendly team environment.
- Training and development opportunities.
- Employee discounts on hotel services and amenities.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and cover letter highlight your relevant experience and why you are a great fit for Hotel Versalles. We look forward to reviewing your application and potentially welcoming you to our dedicated team.