About Company
Paradise Oceanfront Resort, nestled on the stunning coastline of Westmoreland, Jamaica, offers guests an idyllic escape where turquoise waters meet pristine white sands. We are a beloved destination known for our warm hospitality, breathtaking views, and a commitment to creating unforgettable experiences for every visitor. From vibrant family vacations to serene romantic getaways, our resort provides a sanctuary of comfort and joy. We pride ourselves on our team – a group of dedicated professionals who embody the spirit of Jamaican hospitality, ensuring every guest feels welcomed, valued, and completely at home. Join our family and contribute to a legacy of exceptional service at one of Jamaica’s cherished beachfront havens.
Job Description
Are you a vibrant, energetic, and highly organized individual with a passion for delivering outstanding guest service? Paradise Oceanfront Resort is seeking a dedicated Full-Time Hotel Front Desk Clerk to be the welcoming face of our establishment. In this pivotal role, you will be the first point of contact for our cherished guests, setting the tone for their entire stay with your professionalism, warmth, and efficiency. This position is far more than just checking guests in and out; it’s about anticipating needs, resolving inquiries with a smile, and ensuring every interaction is seamless and positive. You will manage reservations, process payments, provide detailed information about our resort amenities and local attractions in Ginger Hill and Savanna-la-Mar, and deftly handle any guest requests or concerns.
Our ideal candidate thrives in a fast-paced environment, possesses impeccable communication skills, and genuinely enjoys making people happy. You will play a crucial role in upholding the high standards of Paradise Oceanfront Resort, contributing to an atmosphere of comfort and luxury that keeps our guests returning year after year. If you are looking for an opportunity to grow within the hospitality industry and become a valued member of a supportive team, we encourage you to apply. This role offers the chance to truly make a difference in our guests’ experiences and to represent the best of Jamaican hospitality. Embrace the opportunity to create lasting memories for guests, becoming an integral part of their dream vacation from the moment they arrive until their fond farewell.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and check-out procedures efficiently.
- Manage reservations, cancellations, and modifications using the property management system (PMS).
- Answer incoming calls, respond to emails, and address guest inquiries promptly and professionally.
- Process payments, maintain accurate guest accounts, and handle cash and credit card transactions.
- Provide comprehensive information about the resort's facilities, services, and local attractions in the Ginger Hill, Savanna-la-Mar area.
- Act as a central point of contact for guest requests, concerns, and feedback, escalating issues to management when necessary.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Collaborate effectively with other departments (housekeeping, concierge, F&B) to ensure a cohesive guest experience.
- Handle mail, messages, and wake-up calls for guests.
- Perform night audit duties as needed, ensuring accurate daily reports and reconciliations.
- Uphold resort standards for guest service, security, and privacy at all times.
Required Skills
- Excellent verbal and written communication skills in English.
- Proficiency in using computer systems, including Microsoft Office Suite and email platforms.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to multitask, prioritize, and remain calm under pressure.
- Exceptional problem-solving and conflict-resolution abilities.
- High level of accuracy and attention to detail, especially with financial transactions.
- Reliability and punctuality, with flexibility to work various shifts, including weekends and holidays.
Preferred Qualifications
- Previous experience (6+ months) in a hotel front desk or similar customer service role.
- Familiarity with Property Management Systems (PMS) such as Opera, Fidelio, or a similar platform.
- Knowledge of local attractions and points of interest in Ginger Hill, Savanna-la-Mar, and wider Westmoreland.
- Proficiency in a second language (e.g., Spanish, French, German) is a plus.
- Certification in Hospitality or Customer Service.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career growth within the resort.
- Complimentary staff meals during shifts.
- Provided uniform.
- Access to resort facilities during off-peak hours (subject to availability).
- Paid time off and holiday benefits.
- Health and wellness programs.
- A supportive and friendly team environment.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and demonstrates your passion for hospitality. We look forward to reviewing your qualifications and potentially welcoming you to the Paradise Oceanfront Resort family.