About Company
Ready to kickstart or advance your hospitality career in a vibrant city? Career.zycto connects exceptional talent with leading employers, and we’re currently sourcing for a premier hotel in the heart of Wuse 2, Abuja. We understand the unique needs of front desk professionals, offering roles where your service excellence and warm demeanor are truly valued. Join a team where your daily interactions shape guest experiences and contribute directly to a welcoming atmosphere. This is an unparalleled opportunity to thrive in a supportive environment, focusing on your passion for hospitality without the typical accommodation concerns.
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Job Description
Career.zycto is excited to announce a fantastic opportunity for a dedicated and customer-focused Hotel Front Desk Receptionist to join a prestigious hotel located in the bustling Wuse 2 district of Abuja. This is a pivotal role where you will be the first point of contact for guests, setting the tone for their entire stay. We are seeking an individual with a passion for service, an impeccable professional demeanor, and a proactive approach to guest satisfaction. If you thrive in a dynamic environment, possess excellent communication skills, and are eager to create memorable experiences, we encourage you to apply.
As a Hotel Front Desk Receptionist, you will be instrumental in ensuring the smooth and efficient operation of the reception area. Your responsibilities will span across managing reservations, handling check-ins and check-outs, addressing guest inquiries, and providing local recommendations. This role demands a high level of organization, attention to detail, and the ability to multitask effectively while maintaining a warm and welcoming attitude. Given the comprehensive nature of this position, the successful candidate will play a crucial role in maintaining the hotel’s reputation for outstanding hospitality and service excellence. We are committed to fostering a supportive work environment where you can grow your skills and contribute meaningfully to a thriving team. This unique offering includes accommodation, providing a stress-free living arrangement close to your workplace, allowing you to fully immerse yourself in your role and the vibrant Abuja lifestyle. Join us in delivering unparalleled guest experiences!
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a smooth check-in process.
- Manage guest reservations, cancellations, and modifications accurately and efficiently using the hotel's property management system.
- Process guest payments, handle cash, credit card transactions, and maintain a balanced cash drawer.
- Provide comprehensive information to guests regarding hotel facilities, services, local attractions, and dining options.
- Address guest inquiries, resolve complaints, and escalate complex issues to management promptly and courteously.
- Maintain a clean, organized, and inviting front desk area.
- Handle incoming and outgoing phone calls, direct calls appropriately, and take messages.
- Assist with administrative tasks such as mail distribution, photocopying, and data entry.
- Collaborate effectively with other hotel departments (housekeeping, concierge, F&B) to ensure seamless guest service.
- Adhere to all hotel policies, procedures, and security protocols.
- Conduct wake-up calls and assist guests with special requests as needed.
Required Skills
- Minimum of 1 year experience in a front desk or customer service role, preferably within the hospitality industry.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency in using Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- High level of professionalism, discretion, and a positive, helpful attitude.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A keen eye for detail and problem-solving abilities.
Preferred Qualifications
- Higher National Diploma (HND) or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages beyond English.
- Proven track record of delivering excellent customer service and achieving guest satisfaction.
- Experience handling conflict resolution and challenging guest situations gracefully.
Perks & Benefits
- Competitive monthly salary.
- Complimentary on-site accommodation provided.
- Opportunities for professional development and career growth.
- A supportive and dynamic work environment.
- Meal allowances during shifts.
- Access to staff training programs.
- Health and wellness benefits (details available upon offer).
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience in hospitality or customer service. We look forward to reviewing your application and potentially welcoming you to a leading team in Abuja’s hospitality sector.
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