About Company
Are you ready to elevate your hospitality career in a truly supportive environment? Career.zycto is dedicated to connecting top talent with thriving opportunities, particularly within the vibrant hospitality sector. For a Hotel Front Desk Receptionist, we understand the importance of a professional, growth-oriented workplace and essential benefits. We partner with leading hotels in Benin City to ensure our placements are not just jobs, but enriching career starts. Joining a Career.zycto placement means becoming part of a team that values exceptional service, guest satisfaction, and employee well-being, including crucial support like provided accommodation. We foster environments where your dedication to creating memorable guest experiences is truly recognized and rewarded.
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Job Description
Career.zycto is seeking an enthusiastic and dedicated Hotel Front Desk Receptionist to join a prestigious hospitality team in Ikpoba Hill, Benin City. This is an exceptional opportunity for a service-oriented individual looking to make a significant impact on guest experiences, with the added benefit of comfortable accommodation provided directly by the employer.
As the first point of contact for guests, you will play a pivotal role in shaping their stay, ensuring a warm welcome and seamless service from arrival to departure. Your primary responsibility will be to manage all front desk operations, providing outstanding customer service, handling inquiries, and efficiently processing guest requests. This role demands a high level of professionalism, excellent communication skills, and a genuine passion for hospitality. You’ll be instrumental in creating a positive and lasting impression, helping guests feel valued and comfortable throughout their visit.
Beyond just checking guests in and out, you will be a concierge of local knowledge, providing recommendations, assisting with bookings, and resolving any issues that may arise with grace and efficiency. This position requires someone who can multitask effectively in a fast-paced environment, maintain composure under pressure, and always put the guest’s needs first. The hotel prides itself on its commitment to guest satisfaction and a supportive team culture, offering significant opportunities for professional growth within the industry. If you are a proactive problem-solver with a friendly demeanor and a desire to contribute to a high-quality guest experience, we encourage you to apply and become a valued member of our growing hospitality family. Your dedication will be a cornerstone of our success, and your well-being, including your living arrangements, is considered a top priority.
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Key Responsibilities
- Warmly greet and welcome all guests upon arrival and assist with their check-in process.
- Efficiently handle guest check-outs, process payments, and ensure billing accuracy.
- Manage incoming calls, emails, and direct inquiries to the appropriate departments.
- Process reservations, cancellations, and modifications promptly and accurately.
- Provide comprehensive information about hotel services, facilities, and local attractions in Benin City.
- Act as a point of contact for guest requests and concerns, resolving issues professionally and promptly.
- Maintain a clean, tidy, and organized front desk and lobby area at all times.
- Collaborate effectively with housekeeping, security, and management teams to ensure smooth operations.
- Operate hotel property management systems (PMS) and other relevant software.
- Adhere strictly to hotel policies, security procedures, and safety regulations.
Required Skills
- Minimum of 1 year of experience in a front desk or customer service role, preferably in hospitality.
- Exceptional verbal and written communication skills in English.
- Proficiency in using hotel management software (PMS) and Microsoft Office Suite.
- Strong interpersonal skills with a genuine desire to assist guests.
- Ability to multitask, prioritize, and perform effectively in a fast-paced environment.
- Demonstrated problem-solving capabilities and attention to detail.
- High level of professionalism and a friendly, approachable demeanor.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Familiarity with specific PMS like Opera, Fidelio, or similar systems.
- Knowledge of local tourism, culture, and attractions in Edo State.
- Ability to communicate in additional local languages (e.g., Edo, Yoruba).
Perks & Benefits
- Competitive monthly salary.
- Comfortable on-site accommodation provided.
- Opportunities for professional development and career advancement.
- Supportive and collaborative team environment.
- Paid time off and public holidays.
- Staff meals during shifts.
How to Apply
If you are a highly motivated individual with a passion for hospitality and meet the requirements for this role, we encourage you to apply. Please click on the application link below to submit your application directly. We look forward to hearing from you!
