About Company
At Career.zycto, we believe first impressions matter most. We are seeking a personable and professional Hotel Front Desk Receptionist to join our team, someone who thrives on creating memorable guest experiences from the moment they arrive. Career.zycto specializes in connecting exceptional talent with leading hospitality venues, ensuring a perfect match for both employee and employer. If you’re passionate about service, possess a keen eye for detail, and are eager to grow in a supportive, dynamic environment, you’ll find Career.zycto an unparalleled partner in advancing your career. We empower our talent to shine, offering roles where your dedication to guest satisfaction truly makes a difference.
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Job Description
Are you the welcoming face our guests will remember long after their stay? Career.zycto is excited to partner with a prestigious hotel in Schwerin to find a dedicated and enthusiastic Hotel Front Desk Receptionist. This full-time position is an incredible opportunity for an individual with a passion for hospitality, exceptional customer service skills, and a knack for creating a warm and efficient atmosphere. As the first point of contact, you will be crucial in shaping the guest experience, ensuring every visitor feels valued and well-cared for from check-in to check-out. Your role will involve managing reservations, handling guest inquiries, providing local recommendations, and resolving any issues with grace and professionalism. We are looking for someone who is not just performing tasks, but genuinely connecting with people, anticipating their needs, and going the extra mile to make their stay comfortable and enjoyable. This is more than just a job; it’s a chance to be an ambassador for our hotel and the beautiful city of Schwerin. Join a team where your smile and service truly make a difference.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Handle all guest inquiries, requests, and complaints promptly and professionally, striving for immediate resolution.
- Manage reservations, cancellations, and modifications efficiently through the hotel's property management system.
- Process payments, handle cash, and maintain accurate billing records.
- Provide comprehensive information about hotel facilities, services, and local attractions in Schwerin.
- Answer and direct incoming calls with courtesy and professionalism.
- Maintain a clean, tidy, and organized front desk and lobby area.
- Collaborate effectively with other hotel departments (housekeeping, concierge, F&B) to ensure seamless guest service.
- Perform night audit duties as needed, if applicable to the shift schedule.
- Adhere to all hotel policies, safety procedures, and brand standards.
Required Skills
- Proven experience as a Front Desk Receptionist or similar role, preferably in a hotel setting.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Proficiency in hotel property management software (e.g., Opera, Fidelio, Mews).
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Problem-solving skills and the ability to remain calm under pressure.
- Fluency in German and English, both written and spoken.
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- Additional language proficiency (e.g., French, Spanish, Russian).
- Familiarity with Schwerin and its local attractions, restaurants, and transport options.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement within the hospitality sector.
- Employee discounts on hotel stays and services.
- A supportive and collaborative team environment.
- Complimentary meals during shifts.
How to Apply
If you are a highly motivated individual eager to kickstart or further your career in hospitality, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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