About Company
Seeking to start a thriving career in hospitality? Career.zycto connects exceptional talent with leading establishments that value their team members. We partner with hotels committed to delivering unparalleled guest experiences through a supportive and dynamic work environment. For a Front Desk Receptionist, this means an opportunity to join a team where your enthusiasm and excellent service directly contribute to our partners’ success, fostering a sense of belonging and professional growth from day one. We champion your journey.
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Job Description
Are you a warm, organized, and service-oriented individual with a passion for hospitality? Career.zycto is thrilled to be recruiting on behalf of a prestigious hotel located in the vibrant Law School Area of Victoria Island, Lagos. We are searching for a dedicated Hotel Front Desk Receptionist to be the welcoming face of our partner hotel, providing exceptional service and ensuring a seamless experience for all guests from the moment they step through our doors until their departure. This pivotal role requires a professional who can manage multiple tasks with grace, demonstrate genuine care, and maintain a high standard of efficiency in a fast-paced environment. Your ability to create a positive and lasting first impression is paramount, reflecting the hotel’s commitment to excellence and guest satisfaction.
As the first point of contact, you will play a crucial role in shaping guests’ perceptions of the hotel. Your daily duties will involve skillfully handling reservations, meticulously processing guest check-ins and check-outs, addressing a wide range of inquiries, and proactively resolving any guest concerns with diplomacy, empathy, and a keen problem-solving mindset. Beyond the technical aspects, we are looking for someone who is not only proficient in front office operations but also possesses a natural ability to connect with people from diverse backgrounds, making every guest feel valued, comfortable, and truly at home. This is a fantastic opportunity for someone looking to grow their career within the dynamic hospitality sector, offering not just professional stability but also the significant advantage of provided on-site accommodation, ensuring convenience and peace of mind. Join a team where your dedication to service excellence is truly recognized, rewarded, and where your contributions directly enhance our reputation for outstanding guest experiences.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, adhering to established service standards.
- Efficiently manage guest check-ins and check-outs, ensuring accuracy of information and processing payments.
- Handle all incoming calls, direct them appropriately, and take accurate messages.
- Process reservations, modifications, and cancellations, utilizing the hotel's property management system.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Address guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Maintain a tidy and organized front desk area, ensuring a welcoming first impression.
- Collaborate effectively with other hotel departments (housekeeping, F&B, security) to ensure guest satisfaction.
- Balance cash drawers and reconcile daily transactions accurately.
- Ensure compliance with all hotel policies, procedures, and safety guidelines.
Required Skills
- Minimum of 1 year of experience in a front desk or customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel property management systems (e.g., Opera, Fidelio, Mews).
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure.
- Exceptional interpersonal skills and a guest-focused approach.
- Problem-solving abilities and a proactive attitude.
Preferred Qualifications
- OND/HND/B.Sc. in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages (e.g., French, Igbo, Yoruba, Hausa).
- Experience with point-of-sale (POS) systems.
Perks & Benefits
- Competitive monthly salary.
- On-site accommodation provided.
- Opportunities for professional development and career advancement.
- Access to staff meals.
- A supportive and dynamic work environment.
- Health and wellness programs.
- Pension scheme.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to a leading hospitality team!
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