About Company
A world of welcoming experiences awaits at Career.zycto, where we empower aspiring hospitality professionals to launch their careers. We’re seeking enthusiastic individuals to join our vibrant team as an Entry Level Hotel Front Desk Support, offering an unparalleled opportunity to learn the ropes of exceptional guest service. Our commitment to growth and a supportive environment makes us the perfect launchpad for those eager to make a genuine impact. Here, you’ll find mentorship, comprehensive training, and a pathway to success in a dynamic industry. If you dream of creating memorable moments for guests, Career.zycto is where your journey begins.
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Job Description
This is a critical role in setting the tone for our guests’ experiences. We believe that every interaction counts, and as our new Hotel Front Desk Support, you’ll be the friendly face and helpful voice that defines their stay from arrival to departure. This entry-level position is perfect for someone eager to dive into the vibrant world of hospitality, learn the intricacies of hotel operations, and develop strong customer service skills. You’ll work closely with a supportive team, ensuring smooth check-ins and check-outs, addressing guest inquiries, and contributing to a positive and welcoming atmosphere. If you are a natural people-person with a keen eye for detail and a desire to deliver exceptional service, this is your chance to build a rewarding career with a company that values its employees and fosters professional growth. We are committed to providing comprehensive training, allowing you to confidently master all aspects of front desk operations and become an integral part of our guest satisfaction mission. Your journey into hospitality starts here, where every day presents an opportunity to make someone’s day a little brighter.
Key Responsibilities
- Warmly greet and check-in guests, processing registrations and assigning rooms efficiently.
- Handle guest check-outs, accurately processing payments and providing necessary assistance.
- Answer phone calls and emails promptly and professionally, providing information and making reservations.
- Address guest inquiries, concerns, and requests with empathy and problem-solving skills, escalating issues when necessary.
- Maintain accurate records of guest information, room availability, and special requests.
- Process wake-up calls, mail, and other guest services as required.
- Collaborate with housekeeping and other hotel departments to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Adhere to all hotel policies, procedures, and safety guidelines.
- Provide local area information and recommendations to guests.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- A friendly, professional, and welcoming demeanor.
- Strong organizational and multitasking abilities.
- Basic computer proficiency (MS Office, email, internet browsing).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A genuine passion for providing outstanding customer service.
- Ability to work effectively both independently and as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service role (retail, food service, call center, etc.).
- Familiarity with hotel management software (PMS) is a plus, but not required.
- Fluency in a second language is an asset.
- Post-secondary education in hospitality or a related field.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Competitive starting salary with potential for growth.
- Employee discounts on hotel stays and services.
- Positive and supportive work environment.
- Opportunities for career advancement within the hospitality industry.
- Paid time off and holiday pay.
- Health and dental benefits package (after probationary period).
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their passion for hospitality and customer service.
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