About Company
Seeking to start a fulfilling career in hospitality? Career.zycto offers a dynamic and inclusive environment where passion for service meets professional growth. We are committed to fostering a supportive workplace, empowering our team members to excel and truly make a difference in our guests’ experiences. For individuals looking for flexible hours in hotel front desk support, our establishment provides the perfect blend of challenging responsibilities and work-life balance. Join us and discover a place where your contributions are valued, and your career trajectory can truly soar.
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Job Description
Are you a natural conversationalist with a passion for delivering exceptional guest experiences? Career.zycto is actively seeking a vibrant and dedicated Hotel Front Desk Support professional to join our team in the heart of Chinatown, Ottawa. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for guests, setting the tone for their entire stay. We understand the importance of work-life balance, which is why we offer flexible hours to accommodate your schedule, making this an ideal role for individuals with varying commitments. You will be instrumental in ensuring smooth operations, from check-in to check-out, and providing personalized service that leaves a lasting positive impression.
Our ideal candidate possesses outstanding communication skills, a proactive attitude, and an unwavering commitment to guest satisfaction. You’ll be responsible for a wide array of front desk duties, always with a smile and a helpful demeanor. This role is more than just processing reservations; it’s about creating memorable moments, anticipating needs, and resolving inquiries with efficiency and grace. If you are eager to contribute to a welcoming atmosphere and grow within the hospitality sector, Career.zycto invites you to become a valued member of our family. We pride ourselves on our inclusive culture and believe in nurturing talent from within, offering pathways for advancement and continuous learning.
Key Responsibilities
- Warmly greet and welcome guests upon arrival and departure, handling check-ins and check-outs efficiently.
- Manage guest reservations, modifications, and cancellations with accuracy using property management systems.
- Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring satisfactory resolutions.
- Provide comprehensive information about hotel services, facilities, local attractions, and dining options in Chinatown and Ottawa.
- Process payments, balance accounts, and maintain accurate daily financial records.
- Handle incoming calls, direct them appropriately, and take messages when necessary.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Collaborate effectively with housekeeping, maintenance, and other departments to ensure seamless guest service.
- Uphold hotel security procedures and guest privacy standards at all times.
- Assist with administrative tasks as needed to support overall hotel operations.
Required Skills
- Minimum 6 months of experience in a customer service or hospitality role.
- Exceptional verbal and written communication skills in English.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure in a dynamic environment.
- Proven ability to maintain a professional and friendly demeanor.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience with hotel property management systems (e.g., Opera, Cloudbeds).
- Fluency in additional languages relevant to our diverse guest base (e.g., French, Mandarin, Cantonese).
- A diploma or certificate in Hospitality Management or a related field.
- Demonstrated problem-solving capabilities and a proactive approach to guest relations.
- Knowledge of local Ottawa attractions and tourist information, especially around Chinatown.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Flexible scheduling to promote work-life balance.
- Comprehensive health and dental benefits package (for full-time employees).
- Paid time off and holiday pay.
- Employee discounts on hotel stays and services.
- Ongoing training and professional development opportunities.
- A supportive and inclusive team environment.
- Opportunity to work in the vibrant and culturally rich Chinatown district of Ottawa.
How to Apply
Eager to embark on a rewarding career in hospitality? We encourage you to click on the application link below to submit your resume and cover letter directly. We look forward to reviewing your qualifications and learning how you can contribute to our team at Career.zycto.
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