About Company
Are you passionate about creating unforgettable guest experiences? Career.zycto partners with leading hospitality establishments across Lagos, connecting talented individuals with roles where they can truly thrive. We believe in fostering environments where dedication to service is recognized and rewarded. Our goal is to empower hospitality professionals, including aspiring Guest Service Assistants, by placing them in settings that value their contribution and support their development. Join us in shaping exceptional service delivery within Nigeria’s dynamic hotel industry, where your passion for people will truly make a difference.
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Job Description
We are seeking a dedicated and enthusiastic Hotel Guest Service Assistant to join a vibrant hospitality team in Fadeyi, Lagos. This is a fantastic opportunity for individuals passionate about providing exceptional service and creating memorable experiences for hotel guests. As a Guest Service Assistant, you will be the first point of contact for our guests, playing a crucial role in shaping their overall stay from arrival to departure. Your warm welcome, professional demeanor, and efficient service will be integral to the hotel’s reputation for outstanding hospitality.
This role involves a dynamic range of responsibilities at the front desk, ensuring a seamless and enjoyable experience for all patrons. You will be responsible for handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any issues promptly and courteously. The ideal candidate will possess excellent communication skills, a natural ability to anticipate guest needs, and a keen eye for detail. You will work in a fast-paced environment that requires adaptability and a proactive approach to guest satisfaction. If you are a team player who thrives on making others feel welcome and valued, and you’re looking for a role that comes with the added benefit of accommodation, we encourage you to apply. Join a supportive team where your contribution is highly valued, and your career in hospitality can truly flourish.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-ins and check-outs.
- Manage guest reservations, modifications, and cancellations with accuracy and professionalism.
- Address guest inquiries and provide detailed information about hotel services, facilities, and local attractions.
- Proactively resolve guest concerns, complaints, and requests to ensure satisfaction.
- Handle cash and credit card transactions accurately and maintain a balanced cash drawer.
- Assist guests with luggage and transportation arrangements when necessary.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Collaborate effectively with housekeeping, security, and other departments to ensure smooth operations.
- Process wake-up calls and special requests, adhering to guest preferences.
- Adhere to all hotel policies and procedures, including safety and security guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer service or hospitality experience.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in basic computer applications (MS Office) and willingness to learn hotel management software.
- Exceptional interpersonal skills and a friendly, approachable demeanor.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- High level of attention to detail and accuracy.
Preferred Qualifications
- Previous experience working in a hotel front desk or guest service role.
- Familiarity with Property Management Systems (PMS) such as Opera or Fidelio.
- Ability to communicate in an additional local language (e.g., Yoruba, Igbo, Hausa).
- Certification in hospitality or customer service.
Perks & Benefits
- Accommodation provided on-site.
- Competitive monthly salary.
- Opportunity for career growth and professional development.
- Meal allowance.
- Uniform provided.
- Supportive and collaborative team environment.
How to Apply
Ready to embark on a fulfilling career in hospitality with accommodation provided? We invite enthusiastic and service-oriented individuals to apply. Please click on the application link below to submit your resume and a cover letter detailing your experience and passion for guest service. We look forward to reviewing your application and potentially welcoming you to our team.
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