About Company
Are you passionate about creating unforgettable guest experiences? Career.zycto is actively seeking talent for a premier establishment in the bustling Civic Centre Area of Victoria Island. We specialize in connecting exceptional individuals with leading hospitality brands that value their staff and prioritize guest satisfaction. For a Hotel Guest Service Assistant, joining through Career.zycto means stepping into an environment where your dedication to service is recognized and rewarded, complete with the convenience of provided accommodation. We champion careers in hospitality, offering a clear path for growth and development within a dynamic, supportive setting. Discover your next professional home with us.
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Job Description
This role calls for a dedicated and enthusiastic Hotel Guest Service Assistant to be the welcoming face and helpful guide for guests at a prestigious hotel located in the vibrant Civic Centre Area of Victoria Island. As a pivotal member of the guest services team, you will be responsible for ensuring every guest’s stay is seamless, comfortable, and memorable from arrival to departure. This isn’t just a job; it’s an opportunity to create lasting impressions and build a reputation for exceptional service.
You will be the first point of contact, handling check-ins and check-outs efficiently, managing reservations, and addressing guest inquiries with professionalism and a genuine desire to assist. Beyond transactional duties, you will anticipate guest needs, offer personalized recommendations for local attractions, dining, and services, and proactively resolve any concerns to the guest’s utmost satisfaction. A keen eye for detail, excellent communication skills, and a warm, approachable demeanor are essential.
The ideal candidate will thrive in a fast-paced environment, possessing the ability to multitask effectively while maintaining a calm and courteous disposition under pressure. You will collaborate closely with various hotel departments, including housekeeping, food and beverage, and maintenance, to ensure all guest requests are met promptly and to the highest standards. This role offers the unique benefit of provided accommodation, simplifying your daily commute and allowing you to fully immerse yourself in a rewarding career within one of Lagos’s most sought-after districts. Join a team where your passion for hospitality can truly shine and where every day brings a new opportunity to delight our valued guests. We are looking for someone who doesn’t just meet expectations but consistently exceeds them, fostering a welcoming atmosphere that encourages repeat visits and glowing reviews.
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This position represents an excellent opportunity for individuals looking to grow their career in the luxury hospitality sector, offering extensive training and development prospects. Your contribution will directly impact the guest experience and the hotel’s overall success.
Key Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Assist guests with check-outs, process payments, and resolve any billing discrepancies.
- Handle all guest inquiries, requests, and complaints promptly and professionally.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Manage reservations, modifications, and cancellations accurately using the hotel's system.
- Maintain a tidy and organized front desk area.
- Collaborate with other departments to fulfill guest requests and ensure operational efficiency.
- Handle luggage assistance and coordinate transportation services when required.
- Uphold the highest standards of guest service and hospitality at all times.
- Document and report any issues or feedback to management for continuous improvement.
- Ensure security procedures are followed for guest safety and property protection.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficiency in using hotel management software (PMS) and office applications.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving abilities and a proactive approach.
- Impeccable grooming and professional presentation.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong attention to detail and accuracy.
Preferred Qualifications
- Previous experience in a guest service or front desk role within the hospitality industry.
- Diploma or degree in Hospitality Management or a related field.
- Multilingual abilities (e.g., French, Yoruba, Igbo, Hausa) are a plus.
- Knowledge of local tourist attractions and dining establishments in Lagos.
- Experience with customer relationship management (CRM) systems.
Perks & Benefits
- Competitive salary package.
- Accommodation provided within the Civic Centre Area.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and career advancement.
- Access to ongoing training and development programs.
- Employee discounts on hotel services globally.
- A supportive and dynamic work environment.
- Paid time off and holiday benefits.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience and passion for guest service.
