About Company
Ready to launch your career in hospitality? Career.zycto is a dynamic recruitment partner connecting aspiring professionals with exceptional opportunities in hotels across the region. We believe in fostering growth and providing a supportive environment where new talent can thrive. As an entry-level Night Auditor, you’ll find a clear path for skill development and direct impact within our partner properties. Join us and discover why Career.zycto is the perfect starting point for building a rewarding career in hotel operations. We’re dedicated to your success from day one.
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Job Description
Are you a meticulous, reliable, and service-oriented individual looking to start a fulfilling career in the vibrant hospitality industry? Career.zycto is seeking a dedicated Hotel Night Auditor for an entry-level position within one of our esteemed partner hotels in Wilmington, DE. This is an incredible opportunity to gain foundational experience in hotel operations, learn the intricacies of front desk management during overnight hours, and ensure the smooth running of daily financial reports. The Night Auditor plays a crucial role in maintaining guest satisfaction, managing financial transactions, and preparing for the next day’s operations, all while guests are peacefully asleep.
This role is perfect for someone who enjoys working independently, has a keen eye for detail, and possesses excellent problem-solving skills. You will be the sole point of contact for guests during the night, handling inquiries, check-ins, check-outs, and any unforeseen situations with professionalism and calm. Beyond guest service, a significant part of your role will involve auditing daily revenue, reconciling accounts, and generating various reports vital for hotel management. If you’re eager to learn, committed to accuracy, and passionate about providing exceptional guest experiences, we encourage you to apply and begin your hospitality journey with Career.zycto.
Key Responsibilities
- Perform daily audit of all guest folios and financial transactions, ensuring accuracy and compliance with hotel policies.
- Reconcile and balance all departmental revenue and expenses at the close of the business day, preparing comprehensive reports.
- Process guest check-ins and check-outs efficiently and courteously, assisting with luggage or special requests as needed.
- Handle all incoming calls and guest inquiries, providing accurate information and resolving issues promptly and discreetly.
- Prepare daily reports for management, including occupancy, revenue, and guest activity summaries for the morning briefing.
- Maintain the security of the premises and privacy of guests during night hours through regular patrols and monitoring.
- Set up wake-up calls and special requests for guests, ensuring timely and accurate delivery of services.
- Assist with light cleaning and organization of the front desk area, lobby, and common spaces to maintain presentation standards.
- Respond to emergencies or guest needs, such as medical issues or security concerns, discreetly and effectively, contacting appropriate personnel when necessary.
- Monitor security cameras and conduct routine property walks to ensure the safety and well-being of guests and property.
Required Skills
- High School Diploma or equivalent education.
- Basic computer proficiency, including familiarity with Microsoft Office Suite (Word, Excel) and email correspondence.
- Strong attention to detail and accuracy in handling financial tasks and data entry.
- Excellent communication and interpersonal skills, with a polite and professional phone manner.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Proven problem-solving abilities and a calm demeanor under pressure, especially during unexpected situations.
- Availability to work overnight shifts, including weekends and holidays, as the hotel operates 24/7.
Preferred Qualifications
- Previous experience in customer service or a related field (e.g., retail, call center, food service).
- Familiarity with hotel property management systems (PMS) such as Opera, OnQ, or Fosse is a plus.
- Basic understanding of accounting principles or experience with cash handling and balancing.
- Ability to speak multiple languages is considered an asset in our diverse guest environment.
Perks & Benefits
- Competitive hourly wage with opportunities for growth and career advancement within the hospitality sector.
- Comprehensive health, dental, and vision insurance options for full-time employees.
- Paid time off (PTO) and holiday pay to support work-life balance.
- Employee discounts on hotel stays within our partner networks across various brands.
- Professional development and training programs to enhance your skills and knowledge.
- A supportive and collaborative work environment where your contributions are valued.
- 401(k) retirement plan with company match to help you plan for your future.
How to Apply
Eager to kickstart your career in hospitality? Click the application link below to submit your resume and cover letter. Tell us why you’re the ideal candidate for this entry-level Night Auditor role in Wilmington, DE. We look forward to reviewing your application and potentially welcoming you to our team!
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