About Company
Career.zycto is dedicated to crafting exceptional guest experiences within our collection of boutique hotels across London. For a Hotel Night Receptionist, our environment offers a unique opportunity to be the calm, reassuring presence that ensures guest comfort and safety through the quiet hours. We pride ourselves on fostering a supportive team culture where attention to detail and genuine hospitality are paramount. Joining us means becoming part of a team that values your commitment to service and personal growth, contributing directly to our reputation for excellence in the vibrant Clerkenwell district.
Job Description
Are you a night owl with a passion for exceptional guest service and an unwavering commitment to operational excellence? Career.zycto is seeking a dedicated and vigilant Hotel Night Receptionist to join our team in the heart of Clerkenwell, London. This pivotal overnight role is more than just checking guests in and out; it’s about being the welcoming face and reassuring presence for our guests when the city sleeps. You will be responsible for ensuring a seamless, safe, and comfortable experience for all hotel occupants throughout the night.
Working independently yet as an integral part of our broader team, you will manage front desk operations, handle guest inquiries and requests, perform essential security checks, and prepare the hotel for the busy day ahead. This position demands a keen eye for detail, a proactive approach to problem-solving, and the ability to maintain composure in all situations. You will oversee the quiet efficiency of our front office, process late arrivals and early departures, audit daily transactions, and compile reports, ensuring accuracy and compliance with hotel standards. Your ability to anticipate needs, respond swiftly to unforeseen circumstances, and uphold the highest standards of hospitality will be crucial to your success. If you thrive in a serene environment, possess excellent communication skills, and are committed to delivering outstanding service, we encourage you to apply. This is an incredible opportunity to develop your career within a supportive and professional setting.
Key Responsibilities
- Warmly welcome and register late-arriving guests, efficiently processing check-ins and check-outs.
- Handle all guest inquiries, requests, and complaints with professionalism, discretion, and a solution-oriented approach.
- Conduct regular security patrols of the hotel premises to ensure guest safety and property security.
- Perform the nightly audit, reconciling daily transactions, preparing financial reports, and ensuring accuracy.
- Manage telephone and email correspondence, providing information and assistance as required.
- Process payments, manage guest accounts, and handle cash and credit card transactions accurately.
- Act as a point of contact for emergency situations, coordinating with relevant departments or external services.
- Prepare breakfast areas and necessary documentation for the morning shift.
- Maintain a clean, organized, and welcoming front desk area.
- Monitor CCTV systems and fire alarm panels, responding promptly to alerts.
- Assist with basic concierge services, such as taxi bookings or local information requests.
- Collaborate effectively with other hotel departments to ensure guest satisfaction and operational smoothness.
Required Skills
- Minimum 1 year of experience in a front desk or reception role within the hospitality industry.
- Exceptional communication and interpersonal skills, with fluency in English (written and spoken).
- Proficiency in hotel management software (PMS) – e.g., Opera, Fidelio, or similar.
- Strong attention to detail and excellent organizational abilities.
- Proven ability to work independently and exercise sound judgment in unsupervised situations.
- A proactive problem-solver with a calm and professional demeanor under pressure.
- Basic knowledge of health and safety regulations and emergency procedures.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Availability to work overnight shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience as a Night Auditor or Night Manager.
- A second language proficiency, particularly European languages.
- First Aid certification.
- Hospitality-related qualification or degree.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunity for professional development and career progression within a growing company.
- Employee discounts on hotel stays and F&B services.
- Supportive and collaborative team environment.
- Complimentary meals during shifts.
- Access to well-being programs and employee assistance initiatives.
- Uniform provided and laundered.
How to Apply
If you are ready to embrace the challenge of an overnight role and contribute to a fantastic guest experience, we would love to hear from you. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this Night Receptionist position.
