About Company
Are you ready to be the welcoming face that sets the tone for an unforgettable guest experience? Career.zycto partners with leading hospitality establishments, connecting passionate individuals like you with roles where your dedication to service truly shines. We believe in fostering environments where professionalism meets genuine warmth, and every team member contributes to a seamless operation. Join us in shaping exceptional moments for guests, working with a company that values your hard work and commitment to excellence in the vibrant heart of Adigbe, Abeokuta. Your journey towards a rewarding career in hospitality begins here.
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Job Description
Career.zycto is excited to announce an opening for a dedicated and energetic Hotel Porter to join a prestigious hospitality team in Adigbe, Abeokuta. This vital role is at the forefront of guest experience, ensuring every visitor receives a warm welcome and exceptional service from the moment they arrive. As a Hotel Porter, you will be the first point of contact for many guests, setting the tone for their entire stay with your professionalism, efficiency, and friendly demeanor. Your primary responsibilities will revolve around assisting guests with their luggage, managing the flow of arrivals and departures, and providing helpful information about the hotel’s amenities and local attractions.
Beyond just luggage handling, this role requires a keen eye for detail and a proactive approach to guest satisfaction. You will be instrumental in maintaining the pristine appearance of the hotel lobby and entrance areas, ensuring they are always welcoming and tidy. This position is perfect for someone who enjoys a dynamic work environment, thrives on human interaction, and takes pride in contributing to a luxurious and comfortable atmosphere. You will work closely with the front desk, concierge, and other hotel departments to ensure seamless operations and exceed guest expectations. We are looking for an individual who is not only physically capable but also possesses outstanding communication skills and a genuine desire to serve. If you are passionate about hospitality and eager to make a significant impact on guest satisfaction, we encourage you to apply and become a key part of our client’s esteemed team in Adigbe.
Key Responsibilities
- Warmly greet guests upon arrival and assist them with their luggage from their vehicle to their room.
- Efficiently retrieve and deliver luggage for departing guests, ensuring timely service.
- Escort guests to their rooms, providing an overview of hotel facilities, room features, and safety procedures.
- Assist guests with general inquiries, providing accurate information about hotel services, amenities, and local points of interest.
- Maintain a clean, organized, and welcoming lobby and entrance area, reporting any maintenance issues promptly.
- Handle guest requests and resolve minor issues with professionalism and a problem-solving attitude.
- Assist with loading and unloading of guest vehicles, including valet parking duties if required.
- Support other hotel departments as needed, including front desk, housekeeping, and concierge.
- Adhere to all hotel safety and security procedures and protocols.
- Operate luggage carts and other equipment safely and efficiently.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Strong physical stamina and ability to lift and carry heavy luggage.
- Professional appearance and a positive, friendly demeanor.
- Ability to work effectively in a fast-paced environment.
- Good organizational skills and attention to detail.
- Basic knowledge of the Adigbe, Abeokuta area and local attractions.
- Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications
- Previous experience in a hotel, hospitality, or customer service role.
- Secondary School Certificate (SSCE) or equivalent.
- Ability to speak multiple languages is a plus.
- Valid driver's license (if valet parking is part of the role).
Perks & Benefits
- Competitive salary package.
- Opportunities for career growth and professional development.
- Comprehensive health benefits (medical, dental, vision).
- Employee discounts on hotel stays and services.
- A supportive and collaborative work environment.
- Paid time off and holiday pay.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our client’s exceptional team!
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