About Company
Join Career.zycto, where every team member is valued as an essential part of our premium hospitality experience. We’re a dynamic group dedicated to delivering exceptional service across our properties. For a Hotel Porter, this means being at the heart of guest satisfaction, supported by a team that fosters growth and provides a stable, welcoming environment. We believe in nurturing talent and offering opportunities for advancement in a sector where your dedication truly makes a difference. Experience a workplace that understands the demands of your role and rewards your commitment.
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Job Description
Are you a service-oriented individual with a keen eye for detail and a passion for creating memorable guest experiences? Career.zycto is seeking a dedicated and energetic Hotel Porter to join our esteemed team on Victoria Island. This isn’t just a job; it’s an opportunity to be the welcoming face of our establishment, ensuring every guest’s arrival and departure is seamless and stress-free. As a Hotel Porter, you will play a crucial role in upholding our reputation for excellence. Your daily tasks will involve more than just luggage; you’ll be a vital point of contact, providing assistance, directions, and a warm, professional demeanor that sets the tone for a guest’s entire stay. We understand the commitment required for this role, which is why we are pleased to offer comfortable, on-site accommodation as part of our comprehensive benefits package. This provides a significant advantage, reducing commute stress and integrating you fully into our vibrant hotel community. You’ll work in a fast-paced yet supportive environment where your contributions are recognized and your professional development is encouraged. We pride ourselves on fostering a culture of teamwork, respect, and continuous improvement. If you’re looking for a stable position where your hard work is appreciated and you can grow within a leading hospitality group, this is the perfect opportunity for you. Come and be a part of a team that defines luxury and exceptional service on Idejo Street, Victoria Island.
Key Responsibilities
- Warmly greet guests upon arrival and departure, offering assistance with luggage and anticipating their needs.
- Safely and efficiently transport guest luggage to and from rooms, ensuring proper handling, tagging, and storage.
- Assist guests with various inquiries, provide clear directions, and offer comprehensive information about hotel services and local attractions.
- Maintain a pristine, tidy, and welcoming lobby and entrance area, proactively addressing any immediate cleanliness or organizational needs.
- Run errands for guests and management as required, demonstrating reliability, discretion, and a positive attitude.
- Ensure the security of guest belongings and property, promptly reporting any suspicious activities or incidents to management.
- Support other hotel departments (Front Desk, Housekeeping, Concierge) as needed to ensure smooth overall operations and guest satisfaction.
- Assist with the delivery of newspapers, mail, packages, and other items to guest rooms or designated areas.
- Operate hotel vehicles (if properly licensed and authorized) for guest transport or specific hotel errands, adhering to all traffic laws and safety protocols.
Required Skills
- Excellent customer service and strong interpersonal communication skills.
- Exceptional physical stamina and the ability to lift and carry heavy luggage (up to 50 lbs) regularly.
- Proactive, helpful, and courteous attitude with a consistently professional demeanor.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays, as per hotel operational needs.
- High level of integrity, trustworthiness, and strong attention to detail.
- Basic understanding of hotel operations, guest services, and common guest needs.
- Ability to stand and walk for extended periods.
Preferred Qualifications
- Previous experience as a hotel porter, bellhop, or in a similar guest service role within the hospitality industry.
- Familiarity with the Victoria Island area, including local attractions, dining, and transportation options.
- Fluency in additional languages (e.g., French, Arabic, Mandarin) is an advantage for our diverse guest base.
- Valid Nigerian Driver's License (Class E or G, depending on hotel vehicle requirements).
- Current First Aid and CPR certification.
Perks & Benefits
- Comfortable, on-site accommodation provided, reducing living expenses and commute time.
- Competitive salary and performance-based incentives, acknowledging your vital contribution.
- Comprehensive health and wellness benefits package.
- Daily staff meals provided, ensuring you are well-nourished during your shifts.
- Extensive professional development and continuous training opportunities.
- Clear pathways for career advancement within our expanding hospitality group.
- Uniforms provided and professionally laundered.
- Employee discount programs across our properties and partner businesses.
How to Apply
Ready to embark on a rewarding career with Career.zycto? We encourage all qualified candidates to apply promptly. Please click on the application link below to submit your detailed resume and a brief cover letter outlining your experience and why you are the ideal candidate for this Hotel Porter position. We look forward to reviewing your application!
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