About Company
Quthing Hotel is a cornerstone of hospitality in the beautiful Quthing District of Lesotho, offering comfortable accommodation, delectable dining, and warm, welcoming service to both local and international guests. Nestled amidst the stunning landscapes of the Mountain Kingdom, we pride ourselves on creating memorable experiences for everyone who walks through our doors. Our commitment to excellence is reflected in our dedicated team, who are passionate about delivering outstanding service and embodying the spirit of Basotho hospitality. We believe in fostering a supportive and engaging work environment where every team member can thrive and contribute to our shared success. Join our family and become a vital part of a team that makes every guest feel at home, experiencing the genuine warmth and culture of Lesotho.
Job Description
Are you a proactive, service-oriented individual with a keen eye for detail and a strong work ethic? Quthing Hotel is seeking a dedicated and energetic Hotel Porter to join our esteemed team in Mphaki, Quthing. This pivotal role is essential to ensuring our guests receive a seamless and exceptional experience from the moment they arrive until their departure. As a Hotel Porter, you will be the welcoming face of our establishment, assisting guests with their luggage, providing directions, and offering general assistance with a friendly and professional demeanor. Your responsibilities will extend beyond luggage handling; you will play a crucial part in maintaining the lobby’s pristine appearance, ensuring guest comfort, and proactively anticipating their needs.
This position requires someone who is not only physically capable of handling luggage but also possesses excellent interpersonal skills and a genuine desire to serve. You will be an integral part of our front-of-house operations, working closely with the reception, housekeeping, and other departments to ensure all guest requests are met promptly and efficiently. Your ability to communicate clearly, solve problems effectively, and maintain a calm and courteous attitude under pressure will be key to your success. We are looking for an individual who takes pride in their work, is reliable, and committed to upholding the high standards of Quthing Hotel. This role demands a high level of professionalism, discretion, and an unwavering commitment to guest satisfaction. You will be a vital link between our guests and the various services the hotel offers, contributing significantly to their overall positive impression. If you are passionate about hospitality and eager to contribute to a team that values respect, professionalism, and guest satisfaction, we encourage you to apply. This is more than just a job; it’s an opportunity to grow within the hospitality industry and be part of a team that makes a real difference in our guests’ stays, ensuring they leave with cherished memories of Quthing Hotel and Lesotho’s unparalleled beauty.
Key Responsibilities
- Warmly greet guests upon arrival and assist with the loading and unloading of luggage from vehicles, including tour buses and private cars.
- Efficiently transport guest luggage to and from rooms, ensuring safe and timely delivery, and storing it securely when necessary.
- Provide clear and concise directions to hotel facilities, local attractions, and guest rooms, offering helpful recommendations.
- Assist guests with general inquiries, providing information about hotel services, amenities, and local points of interest with enthusiasm.
- Maintain a clean, organized, and welcoming lobby area, proactively addressing any tidiness issues and reporting maintenance needs.
- Support the Front Desk and other departments as needed, including delivering items to rooms, running errands, and assisting with special requests promptly.
- Ensure the security of guest belongings and hotel property by following established procedures and being vigilant.
- Operate luggage carts and other equipment safely and responsibly, reporting any malfunctions immediately.
- Respond to guest requests and complaints with professionalism and efficiency, escalating complex issues to management when necessary to ensure guest satisfaction.
- Adhere to all hotel safety and security policies and procedures, including emergency protocols.
Required Skills
- Excellent physical stamina and ability to lift and carry heavy luggage (up to 25kg) for extended periods.
- Strong interpersonal and communication skills, with a polite, helpful, and cheerful demeanor.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously with grace.
- Punctuality, reliability, and a strong sense of responsibility and initiative.
- Basic knowledge of hotel operations and guest service principles, with a 'can-do' attitude.
- Fluency in English and Sesotho to effectively communicate with a diverse guest base.
Preferred Qualifications
- Previous experience (6-12 months) in a hotel, resort, or customer service role, demonstrating a passion for hospitality.
- Knowledge of other local languages or common tourist languages is a significant advantage.
- A valid driver’s license (for potential assistance with guest transfers or errands, though not strictly required for the porter role).
Perks & Benefits
- Competitive monthly salary commensurate with experience and dedication.
- Opportunities for career growth and professional development within the hospitality sector.
- A supportive and friendly work environment that values teamwork and individual contributions.
- Staff meals provided during shifts.
- Full uniform provided, ensuring a professional appearance.
- Paid time off and observance of public holidays.
- Employee discounts on hotel services (subject to policy).
How to Apply
Eager to embark on a rewarding career in hospitality with Quthing Hotel? We invite you to apply by clicking the link below. Please ensure your application highlights your experience in customer service and your commitment to delivering exceptional guest experiences. We look forward to welcoming you to our team!