About Company
Seeking a dynamic start to your career in hospitality? Career.zycto connects exceptional talent with leading establishments across Nigeria, fostering environments where hard work is recognized and dedication is rewarded. We understand the vital role a porter plays in guest satisfaction and smooth operations. Join us, and we’ll place you in a supportive hotel setting in Ajah, providing the perfect foundation for growth, skill development, and a stable career path in the thriving hospitality sector. Your comfort and professional journey are paramount to our mission.
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Job Description
Career.zycto is thrilled to announce an exciting opportunity for a diligent and guest-focused Hotel Porter to join a prestigious hospitality team in the vibrant Ajah district of Lagos. This full-time position comes with the significant benefit of on-site accommodation, offering a stable and comfortable living arrangement close to your workplace, eliminating commute stress and contributing to your overall well-being. As a Hotel Porter, you are the first point of contact for guests, playing a crucial role in creating a welcoming and memorable experience from the moment they arrive. Your day will be dynamic, involving everything from greeting new arrivals with a warm smile to efficiently handling luggage, ensuring seamless check-ins and check-outs. You’ll be instrumental in maintaining the hotel’s impeccable standards, assisting with various guest requests, and supporting the front desk and concierge teams in delivering unparalleled service.
This role is perfect for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and genuinely enjoys helping others. You will be expected to demonstrate a strong work ethic, attention to detail, and a proactive approach to problem-solving. Beyond the physical aspects of the job, a hotel porter is a brand ambassador, reflecting the quality and service ethos of the establishment. We are looking for someone who takes pride in their work, is reliable, and can adapt to varied guest needs with professionalism and grace. If you are eager to embark on a rewarding career in hospitality, develop valuable customer service skills, and become an integral part of a welcoming hotel family, we encourage you to apply. This is more than just a job; it’s an opportunity to build a career in a supportive environment where your contributions are highly valued and your growth is encouraged.
Key Responsibilities
- Warmly greet and welcome guests upon their arrival and departure, assisting with luggage handling.
- Safely transport guest luggage to and from rooms, ensuring items are handled with care.
- Provide information and directions to guests regarding hotel facilities, local attractions, and transportation.
- Assist guests with various requests, including arranging taxis, storing luggage, and delivering messages or items to rooms.
- Maintain cleanliness and orderliness of the lobby, entrance, and luggage storage areas.
- Support the front desk and concierge teams as needed to ensure smooth operations.
- Be knowledgeable about hotel services, events, and promotions to assist guests effectively.
- Handle guest inquiries and resolve minor issues promptly and courteously, escalating when necessary.
- Adhere to all hotel security and safety procedures, reporting any suspicious activities.
- Assist with package deliveries and internal material transfers within the hotel.
Required Skills
- Excellent communication and interpersonal skills
- Strong physical stamina and ability to lift heavy luggage
- Customer service-oriented mindset with a positive attitude
- Ability to work effectively in a team environment
- Reliability and punctuality
- Basic literacy and numeracy skills
Preferred Qualifications
- Previous experience in a hospitality or customer service role is a plus
- Ability to speak multiple languages (e.g., English and Yoruba) is an advantage
- Familiarity with the Ajah, Lagos area
Perks & Benefits
- Competitive monthly salary
- On-site staff accommodation provided
- Opportunities for career growth and professional development
- Meals during shifts
- Uniform provided
- Friendly and supportive work environment
- Health and wellness support
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights any relevant experience and your passion for hospitality. We look forward to reviewing your application and potentially welcoming you to a dynamic team in Ajah, Lagos.
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