About Company
Leribe Mountain Lodge, nestled in the picturesque Leribe district of Lesotho, offers a serene escape with breathtaking views and warm hospitality. As a cornerstone of local tourism, we pride ourselves on creating memorable experiences for our guests, combining comfort with the natural beauty of the “Mountain Kingdom.” We are dedicated to service excellence and fostering a supportive, vibrant environment for our team members. We believe in nurturing talent and providing opportunities for growth within the dynamic hospitality sector, contributing positively to both our guests’ experiences and our employees’ careers.
Job Description
Are you a highly organized, customer-focused individual with a passion for hospitality? Leribe Mountain Lodge is seeking a dynamic and welcoming Hotel Receptionist to be the first point of contact for our valued guests. In this pivotal role, you will be the face of our lodge, responsible for ensuring a seamless and pleasant experience from arrival to departure. Your exceptional communication skills, keen attention to detail, and proactive approach will contribute significantly to our reputation for outstanding service. You will manage reservations, handle check-ins and check-outs, address guest inquiries, and provide valuable information about our services and local attractions. This is an exciting opportunity to join a dedicated team in a beautiful setting, where your contribution is truly valued, and your growth is encouraged. We are looking for someone who thrives in a fast-paced environment, can multitask effectively, and consistently goes above and beyond to exceed guest expectations. If you are enthusiastic about creating positive first impressions and ensuring every guest feels at home, we encourage you to apply and become a key part of our guest satisfaction mission.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins efficiently and courteously.
- Manage and process guest check-outs, including accurate billing and payment procedures.
- Handle all incoming calls, emails, and direct inquiries professionally and promptly, providing accurate information.
- Maintain accurate guest records and continuously update room availability information using our property management system.
- Assist guests with luggage, transportation arrangements, and provide comprehensive information about the lodge's facilities and local attractions in Leribe.
- Process reservations, modifications, and cancellations with precision, ensuring all details are correctly captured.
- Address guest complaints and concerns with empathy and resolve issues to their satisfaction, escalating complex matters to management when necessary.
- Maintain a tidy, organized, and presentable reception area at all times to ensure a welcoming atmosphere.
- Collaborate effectively with other hotel departments such as housekeeping, restaurant, and maintenance to ensure a smooth and enjoyable guest experience.
- Perform general administrative duties including filing, data entry, and handling mail, as required to support front office operations.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Strong customer service orientation and outstanding interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks.
- Ability to handle cash transactions and process credit card payments accurately and securely.
- Strong problem-solving skills and the ability to remain calm and effective under pressure.
- Exceptional organizational skills and meticulous attention to detail.
- Ability to work flexible shifts, including evenings, weekends, and public holidays, as per hotel operational needs.
Preferred Qualifications
- Diploma or certificate in Hospitality Management, Tourism, or a related field.
- Previous experience with Hotel Management Systems (e.g., Opera PMS, Cloudbeds, Fidelio).
- Knowledge of local tourism attractions, services, and cultural nuances in the Leribe district.
- Fluency in an additional local language (e.g., Zulu, Xhosa) would be an advantage.
Perks & Benefits
- Competitive monthly salary commensurate with experience and skills.
- Opportunities for professional development and career advancement within the hospitality sector.
- Complimentary staff meals provided during working shifts.
- A supportive, friendly, and collaborative work environment.
- Exposure to a diverse guest base, enhancing cross-cultural communication skills.
- Employee discounts on lodge services and amenities (where applicable).
How to Apply
Interested candidates are invited to submit their comprehensive CV and a compelling cover letter detailing their suitability for this role. Please ensure your application highlights your relevant experience, customer service philosophy, and why you are passionate about joining the Leribe Mountain Lodge team. Click on the link below to apply for the job.